Home

Free Tools

Aide

AI-driven customer support platform that automates interactions and enhances service efficiency.

Visit Site

AI Customer Service AI Chatbot Large Language Models (LLMs)AI Agent

About Aide

Aide is an intelligent customer service platform that caters to teams across various industries, including online retail and financial services. It leverages AI to identify common customer issues, suggest solutions, and enable rapid responses. Aide simplifies support automation through large language models (LLMs), classifies messages, drafts responses, and automates communication via email and chat with high accuracy.

How to Use

Aide analyzes customer interactions, categorizes inquiries, detects issues suitable for automation, and creates workflows to manage responses automatically. Agents receive AI-generated suggestions and guidance to resolve tickets swiftly. Bots can be trained to answer frequent questions instantly, streamlining support processes.

Features

Agent support dashboard

Detailed insight reports

Automated support scenarios

AI-generated response suggestions

AI chatbot for websites

Custom workflows

Message topic classification

Use Cases

Streamline administrative workflows in education

Enhance agent productivity

Automate customer support tasks

Secure AI-driven support for financial firms

Improve client service in professional sectors

Reduce support volume with AI chatbots

Best For

Professional service providersTravel and hospitality brandsEducational institutionsEcommerce companiesFinancial organizations

Pros

Automates routine tasks, allowing agents to focus on complex issues

Provides AI-driven suggestions and guidance for agents

Seamlessly integrates with help desk platforms like Zendesk and Front

Ensures consistent handling of customer inquiries

Offers insights into customer pain points and trends

Includes a 30-day free trial

Cons

Setup and training of bots and workflows may require time

Pricing depends on conversation volume, which might not suit all businesses

Features like dedicated support are only available on higher plans

Pricing Plans

Choose the perfect plan for your needs. All plans include 24/7 support and regular updates.

Essentials

$300

Approximately $0.25 per conversation

Get Started

Pro

$500

Approximately $0.20 per conversation

Get Started

Pro Plus

$800

Approximately $0.20 per conversation

Get Started

Enterprise

Custom pricing available

Get Started

Frequently Asked Questions

Find answers to common questions about Aide

How is the pricing structured?

Pricing is based on the number of conversations processed, not team size. All plans support unlimited team members at no extra charge.

Is there a free trial available?

Yes, we offer a 30-day free trial for all teams with no credit card required.

Does the billing fluctuate monthly?

No, your plan remains consistent each month. As long as you stay within your conversation limits (and do not exceed 1.5 times the limit in any month), your service continues uninterrupted.

Why am I charged for all conversations if Aide only assists with some?

Aide processes every conversation but acts selectively. Your subscription covers all features, including tagging, reporting, agent assistance, and automation. You can increase automation coverage without additional costs.

Can you help predict the return on investment (ROI)?

Yes, our ROI calculator estimates how much time and money Aide saves based on your support volume and automation strategies.