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Altnativ

Altnativ

Enable real-time voice AI customer support to enhance customer retention and accelerate business growth.

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About Altnativ

Altnativ delivers advanced real-time voice AI customer support solutions, available for both on-premises and cloud deployment. Designed to enhance customer loyalty and foster growth, it provides enterprise-grade conversational AI adaptable for teams of all sizes. The platform reduces wait times and repetitive inquiries, offers quick response times, significant cost reductions, around-the-clock availability, and seamless human handovers. Scalable from 100 to 100,000 users, Altnativ ensures efficient and smooth customer interactions at any scale.

How to Use

Experience Altnativ’s conversational AI by trying the live demo on our website. Choose a use case like appointment scheduling or MedAlert to see the AI in action.

Features

  • Comprehensive Business Intelligence Dashboard
  • Smart Interactive Voice Response (IVR)
  • Dedicated Infrastructure for Reliability
  • Robotic Process Automation (RPA) Integration
  • Support for Remote Work Environments
  • Customer Feedback Collection and Voice of Customer (VoC)
  • Skill-Based Call Routing
  • Integration with Third-Party Systems
  • Advanced Call Analytics
  • API Support for Major CRM Platforms
  • WhatsApp Voice Calling Integration
  • Personalized, Human-Like AI Agents
  • Speech Analytics Integration

Use Cases

  • Customer Service Support
  • Appointment Scheduling
  • Arabic Language Support
  • MedAlert Emergency Notifications

Best For

Large enterprisesBusinesses aiming to improve customer satisfactionCustomer support teamsOrganizations seeking to reduce support costs

Pros

  • Significant cost reduction opportunities
  • Personalized, human-like conversational interactions
  • Fast response times
  • Scalable from 100 to 100,000 users
  • Seamless human agent transfer
  • Available 24/7 for continuous support
  • Eliminates long customer wait times

Cons

  • Pricing details are not clearly listed on the website
  • Does not utilize open-source large language models, which may limit customization options

FAQs

What deployment options does Altnativ offer?
Altnativ supports both on-premises and cloud deployment options for flexible implementation.
How scalable is Altnativ's platform?
The platform easily scales from 100 to 100,000 customer interactions without compromising performance.
What integration capabilities does Altnativ provide?
It offers integrations with WhatsApp Calling, speech analytics, RPA, third-party systems, and major CRM platforms via APIs.