Callbell

Comprehensive customer support platform integrating WhatsApp, Messenger, Instagram, and Telegram for seamless multi-channel communication.

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About Callbell

Callbell is an all-in-one customer support platform that consolidates messaging from WhatsApp, Facebook Messenger, Instagram Direct, and Telegram. It enables businesses to manage customer interactions efficiently from a unified interface, supporting features such as chatbots, broadcast messaging, API integrations, and web chat widgets to enhance engagement and support capabilities.

How to Use

Link your WhatsApp, Facebook Messenger, Instagram, and Telegram accounts to Callbell. Invite your team members to manage conversations centrally. Use features like chatbots and broadcast campaigns to automate and expand your customer communication efforts efficiently.

Features

Automated chatbot interactions
Mass messaging and broadcast campaigns
Embedded web chat widget for websites
API and webhook integrations for seamless workflows
Unified management of multiple messaging channels

Use Cases

Centralize customer support across multiple messaging apps
Integrate messaging with CRM and e-commerce platforms
Automate responses with AI chatbots
Send targeted marketing campaigns via WhatsApp
Offer real-time assistance through web chat widgets

Best For

Marketing teamsSales departmentsSmall businessesCustomer support teamsE-commerce companiesMedium-sized enterprises

Pros

Enhances team collaboration and communication
Simplifies management of multiple messaging platforms
Supports scalable customer engagement solutions
Boosts customer interaction and satisfaction
Automates support and sales processes effectively

Cons

Costs can increase with additional users and channels
Some features require optional modules or subscriptions
Dependent on third-party messaging platforms

Pricing Plans

Choose the perfect plan. All plans include 24/7 support.

Multi-Agent Chat

$15 per user/month

Manage chats from various messaging channels, including Facebook Messenger, Instagram Direct, WhatsApp (from $54/month), and mobile app access. Includes chat inbox and channel management features.

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Multi-Agent Chat Plus

$20 per user/month

Includes all features of the Basic plan plus dedicated support, advanced analytics, API access, integrations, and verified WhatsApp requests.

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Enterprise Plan

Custom pricing

Tailored solutions for large teams with over 50 agents, ChatGPT integration, SAML/SSO authentication, and additional customization options.

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WhatsApp Broadcast Campaigns

$0.02 per contact reached

Send marketing messages and campaigns directly to your contacts via WhatsApp broadcast features.

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Advanced Chatbot Builder

$66 per month

Create automated conversation flows on WhatsApp, Instagram Direct, Facebook Messenger, and Telegram to enhance customer interactions.

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Additional Messaging Accounts

$22 per month per account

Add extra WhatsApp, Facebook, Instagram, or Telegram accounts to expand your messaging capacity.

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FAQs

Why should I choose Callbell for customer support?

Callbell centralizes messages from WhatsApp, Messenger, Instagram, and Telegram into a single platform, streamlining team collaboration and enabling customers to contact you via a website widget with their preferred messaging app.

How do I start using Callbell?

Begin by signing up for the free plan. Connect your messaging channels, install the website widget, and manage conversations from the chat inbox. You can test the full chat management features free for 7 days.

Which messaging channels can I integrate?

You can connect your Facebook page (Messenger), WhatsApp Business, Instagram account, and Telegram channel. Manage all requests through a unified platform, accessible via desktop or mobile app.

Can I automate responses with Callbell?

Yes, Callbell offers chatbot automation to respond to common queries, streamline support, and engage customers automatically across supported messaging channels.

Is it possible to send marketing campaigns?

Yes, you can create and send broadcast messages and marketing campaigns via WhatsApp to reach your contacts effectively and efficiently.