Calldock
AI-powered voice agent platform enabling instant website callbacks and streamlined customer support automation.
About Calldock
Calldock is an AI-driven voice agent platform that facilitates instant callbacks directly from your website. Easily integrate AI voice agents in minutes to automate customer interactions, schedule meetings, and provide 24/7 support. Features include intent detection, call recording, and seamless integration with tools like Zapier, Slack, and Google Calendar. The natural-sounding AI enhances customer experience while reducing support workload.
How to Use
Create an AI voice agent by uploading your knowledge base or website URLs, choose a voice, then embed the generated code on your site. Visitors can request immediate callbacks via the widget, which triggers the AI to call and assist them instantly.
Features
- Real-time website callback functionality
- Advanced intent detection powered by AI
- Call recording and transcript generation
- Automated scheduling for meetings
- Customizable callback widget design
- Operates 24/7 for continuous support
- Integrates with Slack, Google Calendar, and Zapier
Use Cases
- Providing round-the-clock customer service
- Automating appointment scheduling
- Qualifying sales leads efficiently
- Engaging visitors with instant callbacks
- Handling customer inquiries seamlessly
- Following up with website visitors immediately
Best For
Financial services and insurance providersProfessional consulting firmsHealthcare organizationsReal estate agenciesSaaS and technology companiesSales development teamsE-commerce and retail brands
Pros
- Provides detailed call analytics and intent insights
- Boosts conversions through immediate lead engagement
- Reduces reliance on large support teams
- Simple setup with no coding required
- Automates appointment scheduling and follow-ups
- Flexible pricing suitable for diverse business sizes
Cons
- Minute-based billing requires careful monitoring to avoid extra charges
- Currently available only in English
- AI may not fully replicate human interaction in all scenarios
Pricing Plans
Choose the perfect plan. All plans include 24/7 support.
FAQs
What is Calldock and how does it operate?
Calldock is an AI-driven voice platform enabling instant callbacks from your website. Create an agent, upload your knowledge base, choose a voice, and embed the code. When visitors request a call, the AI immediately contacts them to assist, schedule, or provide support.
What are Calldock's pricing options?
We offer three plans: Hobby ($49/month, 120 minutes), Pro ($129/month, 480 minutes), and Agency ($349/month, 1440 minutes). Annual billing includes two free months. Extra minutes cost $0.30, $0.20, or $0.15 per minute respectively, with higher tiers offering more features and integrations.
How can I create and configure an AI voice agent?
Click 'Create Agent', upload your data or website URLs, select from 7 AI voices, and assign a name. Character limits depend on your plan. After training, embed the code on your website to enable visitors to request callbacks.
Which integrations does Calldock support?
Calldock integrates with Slack for call notifications, Google Calendar for scheduling, and Zapier for custom workflows. Call summaries, intent detection results, and recordings are automatically sent via email and Slack channels.
What actions can visitors perform using the Calldock widget?
Visitors can request immediate callbacks, get product or service information, book appointments directly, and receive support. The widget is fully customizable to match your brand’s look and feel.
How does call intent detection enhance customer interactions?
Our AI analyzes conversations to identify over 10 different call intents, such as support, refunds, or bookings. This data powers automated workflows and provides insights through call summaries and analytics dashboards.
What analytics and reports are available?
Access detailed call analytics in your dashboard, including call volume, common intents, average duration, and detailed logs. Post-call summaries with recordings, intent detection, and call duration are emailed automatically.
How can I customize the appearance of my callback widget?
Adjust text, colors, button shapes, and overall style via your agent settings. Higher-tier plans allow removing branding and adding your logo with a square image for optimal display.
How do I control and limit usage to prevent overcharges?
Activate rate limiting based on IP or phone number, set maximum call durations, and monitor usage in your dashboard. When minutes run out, the widget displays an insufficient credits message. Extra minutes are available for purchase.
Are additional languages supported beyond English?
Currently, we offer English voice agents with American, Australian, and British accents. Our technology boasts over 95% accuracy across these accents. Support for more languages will be introduced soon.