Canny Autopilot

Canny is a comprehensive customer feedback management platform designed to streamline the collection, analysis, and prioritization of feature requests. Enhance your product development with organized, actionable customer insights.

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About Canny Autopilot

Canny is an intuitive customer feedback management solution that helps businesses gather, analyze, and organize feature requests. It enables teams to understand customer needs clearly, prioritize product updates effectively, and communicate transparently through public roadmaps and changelogs. Key features include AI-powered feedback automation, customizable prioritization formulas, and seamless integration options.

How to Use

Use Canny’s dedicated portal to collect customer feedback, automatically capture insights from conversations with AI, analyze data to identify trends, prioritize requests with custom formulas, and create public or private roadmaps. Share updates easily to keep your audience informed and engaged.

Features

Customizable Prioritization Formula Builder
Advanced Feedback Analysis Tools
AI-Driven Feedback Automation
Flexible Roadmap Planning
Easy Feedback Collection
Automatic Feedback Capture from Conversations
Duplicate Detection and Merging
Public Changelog and Release Notes
Seamless Update Sharing

Use Cases

Managing Product Ideas
Gathering Internal Feedback
Creating Public Product Roadmaps
Handling Enterprise Customer Feedback
Bug Tracking and Reporting
Streamlining Product Management
Organizing Feature Requests
Collecting Customer Insights
Supporting Sales and Documentation

Best For

Product ManagersFoundersCustomer Success TeamsMarketing ProfessionalsUX/UI DesignersSales TeamsDevelopment TeamsProduct Owners

Pros

Integrates smoothly with popular project management and support tools
Public roadmaps and changelogs foster transparency and engagement
Centralized platform for all customer feedback
AI-powered automation to streamline feedback workflows
Customizable formulas for precise prioritization

Cons

Costs can increase with larger user bases due to tracked user pricing
AI features may require manual oversight for accuracy
Some advanced functionalities are limited to higher-tier plans

Pricing Plans

Choose the perfect plan. All plans include 24/7 support.

Free Plan

$0 per month

Start with our free plan, including 25 tracked users, unlimited posts, and automatic feedback collection to test and grow your feedback system.

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Core Plan

Starting at $19 per month billed annually

Scale your feedback process with features like 100+ tracked users, custom domains, and custom statuses to better understand customer needs.

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Pro Plan

Starting at $79 per month billed annually

Enhance your feedback management with advanced reporting, workflows, and integrations to turn insights into actionable product updates.

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Business Plan

Custom pricing

Get tailored controls and extensive customization, including 5,000+ tracked users, SSO, and CRM integrations for larger organizations.

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FAQs

What defines a tracked user in Canny?

A tracked user is someone who provides feedback through posts, votes, or comments. This includes actions by the user directly or via admin or Autopilot. Only active post actions are counted.

How many tracked users do I need to start?

Most teams find the 25 tracked users in the free plan sufficient for initial feedback. Many organizations operate for months before upgrading. Typically, about 5% of users become tracked in B2B SaaS, while larger consumer products may need higher limits.

Can I set a monthly spending cap?

Yes, you can set a monthly limit. Once reached, upgrades pause, and feedback tracking from new users stops. You receive notifications, and you can adjust the limit at any time.

What happens if I exceed my tracked user limit?

If no spending cap is set, Canny automatically upgrades to the next plan tier and charges a prorated amount. With a set limit, tracking stops once the limit is reached, avoiding unexpected charges.

What is Canny Autopilot?

Autopilot features include AI-powered feedback discovery, which captures insights from chats, calls, or reviews, and merges duplicates. It also automatically replies to posts and summarizes comments to identify key themes.