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CCXai

CCXai

Customer Care Experience (CCXAI) software enhances customer support and engagement through AI-powered tools and multi-channel communication. It streamlines interactions, automates workflows, and provides real-time insights for superior service delivery.

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About CCXai

CCXAI is an advanced Customer Care Experience platform designed to improve support efficiency, boost engagement, and optimize customer interactions. It features CRM integration, AI-driven help desk, multi-channel communication, real-time analytics, and automation to deliver exceptional customer service.

How to Use

Register on the CCXAI website, set up your communication channels, link your CRM, and start managing customer interactions. Our dedicated support team is ready to assist with onboarding and configuration.

Features

  • Workflow automation for streamlined processes
  • Real-time customer insights and analytics
  • AI-powered automation to reduce manual tasks
  • Voice and video conferencing capabilities
  • Intelligent automation for faster responses
  • Screen sharing and team collaboration tools
  • Seamless omnichannel communication support
  • Customizable dashboards for data visualization
  • Smart call and chat management features
  • Sentiment analysis for customer feedback
  • Live transcriptions and translation services
  • Predictive analytics for proactive support
  • AI-driven customer communication enhancements
  • AI agent assist for support teams
  • Self-service options for customers

Use Cases

  • Deliver exceptional hospitality experiences with customer support chat solutions
  • Manage patient inquiries securely in healthcare settings
  • Build customer loyalty through personalized retail interactions
  • Provide real-time support for financial transactions with dedicated support desks

Best For

Hospitality industryStartups and SMBsHealthcare providersLarge enterprisesSales and marketing teamsRetail businessesCustomer support departmentsFinancial institutions

Pros

  • Automates customer support workflows to improve efficiency
  • Offers APIs for seamless integration with existing systems
  • Provides real-time analytics for better decision-making
  • Utilizes AI for personalized customer interactions
  • Supports multiple channels including voice, video, email, and chat
  • Scalable architecture to grow with your business

Cons

  • Pricing details require direct inquiry
  • SMS and email channels are upcoming features
  • Priority support may be limited during initial rollout

Pricing Plans

Choose the perfect plan. All plans include 24/7 support.

Essential

$9.99 per agent/month

Ideal for small to medium teams requiring reliable voice and chat communication in a unified platform.

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Your Plan

Custom pricing available

Contact us for tailored call pricing options suited to your business size and regional needs.

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FAQs

What is CCXAI?
CCXAI is a comprehensive communication platform integrating VoIP, chat, video, and CRM tools to enhance customer engagement and support.
Who can benefit from CCXAI?
Businesses of all sizes, including customer support teams, sales departments, and large enterprises, can leverage CCXAI for efficient communication.
How does CCXAI improve customer engagement?
It enables multi-channel interactions, offers real-time analytics, and automates responses with AI, leading to faster, more personalized customer service.
Which communication channels are supported by CCXAI?
Call, chat, video conferencing, and soon SMS and email, all integrated into a unified platform.
Can CCXAI connect with my existing CRM?
Yes, CCXAI seamlessly integrates with popular CRM systems to streamline workflows and enhance customer data management.
Does CCXAI support call forwarding and transfers?
Absolutely. CCXAI offers call forwarding, transfers, and intelligent routing to ensure efficient call handling.
How many chats and calls can an agent manage simultaneously?
Agents can handle one active call and up to three chat conversations at the same time.
What is the setup process for CCXAI?
Sign up online, configure your communication channels, integrate your CRM, and begin using the platform. Our support team assists with onboarding.
Is any software installation required?
No. CCXAI is a cloud-based service accessible via web browsers. Mobile and desktop apps may be introduced later.
Can workflows and communication flows be customized?
Yes, the platform includes a flow builder to create tailored call and chat workflows based on your needs.