ChatBees.AI
AI-powered customer support automation platform designed for faster ticket resolution and seamless onboarding.
About ChatBees.AI
ChatBees is an intelligent customer support automation platform enabling users to communicate across diverse data sources such as PDFs, CSVs, websites, Google Drive, Notion, and Confluence. It delivers high-quality support, scoring 4.6 compared to OpenAI Assistant’s 3.4, and boosts efficiency in customer support and employee onboarding by up to tenfold. ChatBees accelerates ticket resolution, enhances customer satisfaction, and streamlines support workflows through advanced AI automation.
How to Use
Set up ChatBees by creating knowledge graphs from your support tickets and training a private AI model using your data sources like PDFs, web help centers, Notion, Confluence, or Google Drive. ChatBees then automatically analyzes incoming tickets, providing actionable insights directly within your support system and assisting agents to resolve issues quickly and effectively.
Features
- Conversational AI chatbot for support
- Automated knowledge graph creation
- AI-powered support for Confluence
- Enterprise-level search engine
- Actionable support insights
- Retrieval-Augmented Generation (RAG) as a service
- AI-based ticket categorization
- Intelligent AI ticket agent
Use Cases
- Implementing enterprise search solutions
- Building knowledge graphs from support tickets
- Offering Retrieval-Augmented Generation (RAG) services
- Streamlining employee onboarding
- Creating conversational AI support chatbots
- Integrating support with sales workflows
- Providing AI support for Confluence
- Automating customer support ticket resolution
Best For
Pros
- Identifies leads through sentiment analysis
- Reduces human error in support processes
- Delivers consistent, high-quality support
- Enhances brand reputation
- Speeds up customer issue resolution
- Boosts customer satisfaction
- Lowers support costs via ticket deflection and insights
Cons
- Requires initial setup and AI training
- API usage costs may grow with volume
- Complex tickets might need human intervention
Pricing Plans
Choose the perfect plan. All plans include 24/7 support.
Flex
Designed for individual users. Start with $5 free credit. Includes unlimited collections, characters, multi-language search, neural reranking, 14-day data retention, and email support. Paid add-ons are $25/month billed annually or $29/month, offering features like data connectors, website chatbots, Slack integration, and periodic ingestion. Additional $20 API usage included.
Get StartedStandard
Automatically generate answers for support tickets. Includes all Flex features plus AI chat for Confluence, HubSpot integration, 200 tickets per month, single ticket pipeline, AI reference resolution, ticket copilot, auto-scan for new tickets, and knowledge graphs from three months of tickets.
Get StartedEnterprise
Optimized for large-scale deployment with minimal DevOps. Includes multiple ticket pipelines, multi-user support, single sign-on, role-based access, workflow integration, advanced AI insights, 90-day data retention, 99.9% uptime SLA, and premium support services.
Get Started