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ChatBees.AI

AI-powered customer support automation platform designed for faster ticket resolution and seamless onboarding.

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AI Customer Service AI Agent AI Chatbot AI Knowledge Graph AI Copilot Large Language Models (LLMs)

About ChatBees.AI

ChatBees is an intelligent customer support automation platform enabling users to communicate across diverse data sources such as PDFs, CSVs, websites, Google Drive, Notion, and Confluence. It delivers high-quality support, scoring 4.6 compared to OpenAI Assistant’s 3.4, and boosts efficiency in customer support and employee onboarding by up to tenfold. ChatBees accelerates ticket resolution, enhances customer satisfaction, and streamlines support workflows through advanced AI automation.

How to Use

Set up ChatBees by creating knowledge graphs from your support tickets and training a private AI model using your data sources like PDFs, web help centers, Notion, Confluence, or Google Drive. ChatBees then automatically analyzes incoming tickets, providing actionable insights directly within your support system and assisting agents to resolve issues quickly and effectively.

Features

Conversational AI chatbot for support

Automated knowledge graph creation

AI-powered support for Confluence

Enterprise-level search engine

Actionable support insights

Retrieval-Augmented Generation (RAG) as a service

AI-based ticket categorization

Intelligent AI ticket agent

Use Cases

Implementing enterprise search solutions

Building knowledge graphs from support tickets

Offering Retrieval-Augmented Generation (RAG) services

Streamlining employee onboarding

Creating conversational AI support chatbots

Integrating support with sales workflows

Providing AI support for Confluence

Automating customer support ticket resolution

Best For

IT support teamsHR departmentsCustomer service teamsSales organizationsLarge enterprises with extensive knowledge basesCompanies using HubSpot, Confluence, and similar platforms

Pros

Identifies leads through sentiment analysis

Reduces human error in support processes

Delivers consistent, high-quality support

Enhances brand reputation

Speeds up customer issue resolution

Boosts customer satisfaction

Lowers support costs via ticket deflection and insights

Cons

Requires initial setup and AI training

API usage costs may grow with volume

Complex tickets might need human intervention

Pricing Plans

Choose the perfect plan for your needs. All plans include 24/7 support and regular updates.

Flex

Pay-as-you-go + paid add-ons

Designed for individual users. Start with $5 free credit. Includes unlimited collections, characters, multi-language search, neural reranking, 14-day data retention, and email support. Paid add-ons are $25/month billed annually or $29/month, offering features like data connectors, website chatbots, Slack integration, and periodic ingestion. Additional $20 API usage included.

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Standard

$249/month billed annually or $269/month

Automatically generate answers for support tickets. Includes all Flex features plus AI chat for Confluence, HubSpot integration, 200 tickets per month, single ticket pipeline, AI reference resolution, ticket copilot, auto-scan for new tickets, and knowledge graphs from three months of tickets.

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Enterprise

Optimized for large-scale deployment with minimal DevOps. Includes multiple ticket pipelines, multi-user support, single sign-on, role-based access, workflow integration, advanced AI insights, 90-day data retention, 99.9% uptime SLA, and premium support services.

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Frequently Asked Questions

Find answers to common questions about ChatBees.AI

How does AI improve customer support and ticket handling?

ChatBees builds knowledge graphs from your historical tickets and data sources, then verifies and combines this information to generate actionable insights for support teams.

In what ways does AI categorize support tickets?

ChatBees employs cutting-edge generative AI models to automatically classify and prioritize support tickets efficiently.

What are the main benefits of AI-driven customer support for clients?

Faster resolution times, consistent quality, and fewer human errors lead to higher customer satisfaction. ChatBees also reduces support workload by deflecting common inquiries.

How does AI support benefit companies?

AI helps identify potential leads, enhances brand reputation through improved support, and reduces costs by streamlining ticket management and providing actionable insights.

How does the pay-as-you-go API model work?

The pay-as-you-go model allows flexible API usage without minimum commitments, enabling scalable development based on your support needs.

What are the features included in Flex paid add-ons?

Flex add-ons include website chatbots, Slackbots, and advanced support features, available with a small monthly fee to simplify onboarding without coding.

What does the $20 API usage cover?

$20 provides approximately 1,000 chat or search messages, enough for about 50,000 pages of PDFs or similar content.