Chatfuel

An advanced AI chatbot platform designed to automate sales, marketing, and customer support across multiple messaging channels.

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About Chatfuel

Chatfuel is a premier chatbot development platform that enables users to create AI-powered bots for Facebook, WhatsApp, Instagram, and websites. It simplifies automation of sales, marketing, and customer service without requiring coding expertise. As a Meta partner, Chatfuel offers tailored solutions for lead capture, sales growth, post-purchase engagement, and support across various industries.

How to Use

Create chatbots on Chatfuel by choosing from ready-made templates or designing custom conversation flows. The platform integrates seamlessly with channels like Facebook Messenger, WhatsApp, and Instagram, helping businesses automate interactions and improve communication efficiency.

Features

Pre-designed templates for diverse use cases
Integrates with Shopify, Google Sheets, Stripe, and more
Automates customer support and sales processes
Supports AI-powered chatbots across multiple platforms
Tools for audience segmentation and message broadcasting

Use Cases

Providing instant customer support
Generating leads automatically
Scheduling appointments effortlessly
Answering frequently asked questions
Building customer loyalty and retention
Sending appointment reminders
Increasing sales with AI chat agents
Simplifying order processing

Best For

EducatorsReal estate professionalsCustomer support teamsMarketing agenciesSmall and medium-sized businessesHealthcare providersE-commerce retailers

Pros

Integrates with leading business tools
No coding needed to build chatbots
Uses AI for advanced automation and engagement
Supports multiple channels including Facebook, WhatsApp, and Instagram
Offers ready-to-use templates for quick deployment

Cons

Advanced features may require higher-tier plans
Costs increase with high conversation volumes
Dependent on third-party platforms like Meta
Limited customization compared to custom coding solutions

Pricing Plans

Choose the perfect plan. All plans include 24/7 support.

Facebook & Instagram

$23.99 per month

Includes conversations; additional conversations are billed at $0.02 each.

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Enterprise

$300

Customized plans with priority support and dedicated bot development assistance.

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FAQs

What is a WhatsApp chatbot?

A WhatsApp chatbot is software that automates conversations using AI or predefined rules, enabling real-time messaging 24/7 without human intervention.

How does a WhatsApp chatbot work?

It automates customer support, enhances user experience, and manages inquiries by sending and receiving messages, collecting data, and providing instant responses.

How do I create a WhatsApp chatbot?

Select a reliable platform with templates or build custom conversation flows from scratch, then connect your WhatsApp Business account for deployment.

What is the cost of a WhatsApp chatbot?

Many platforms offer free basic setups. Costs vary based on features, message volume, and whether you use the free WhatsApp Business app or the API, which may involve additional fees.

What is the WhatsApp API?

The WhatsApp API enables integration of your business systems with WhatsApp, allowing automated workflows, message sending, and customer interactions at scale.

How are conversations counted?

A conversation includes each message exchange between user and bot or live agent. Conversations reset after 24 hours of inactivity, and new messages start a new conversation.

What is your refund policy?

We offer a 30-day money-back guarantee on all paid plans if you're unsatisfied with Chatfuel’s services.

Where can I find my invoices?

Invoices are accessible under the Billing section of your dashboard, where you can view and download receipts for each billing period.

When will I be billed?

Billing occurs monthly on your subscription start date. Additional charges apply if your conversation volume exceeds your plan’s limit, billed at month’s end.

Which payment methods are accepted?

We accept all major credit cards, including Visa, MasterCard, Discover, and American Express.