ChatterMate – The Open-Source AI Chatbot
ChatterMate is an AI-powered customer support platform that combines intelligent AI agents with human oversight to deliver continuous, reliable assistance.
About ChatterMate – The Open-Source AI Chatbot
ChatterMate is a versatile AI-driven customer support platform that blends AI agents with human supervision to ensure round-the-clock assistance. It seamlessly integrates with existing workflows, supports self-hosting for data privacy, and continuously improves by learning from knowledge base articles. The platform efficiently manages common inquiries, escalates complex issues, and provides detailed analytics to optimize support performance.
How to Use
To get started with ChatterMate, input your website URL or upload relevant PDFs. The AI agents will promptly handle customer inquiries and escalate more complex issues to human agents as needed, ensuring seamless support at all times.
Features
- Branding customization options
- Open source and self-hosted deployment
- Integration with knowledge bases
- Human agent oversight
- Real-time analytics dashboard
- Support for Jira, Zendesk, and Slack
- AI-powered customer assistance
Use Cases
- Respond to customer inquiries instantly
- Track support performance with analytics
- Escalate complex issues to human agents
- Provide round-the-clock customer support
- Automate responses with AI agents
- Create and assign support tickets automatically
Best For
Pros
- AI agents efficiently handle common questions
- Fully customizable branding options
- Self-hosted for enhanced data privacy
- Powerful analytics dashboard
- Supports popular platform integrations
- Smooth transition from AI to human support
- Available support 24/7
Cons
- AI effectiveness relies on the quality of the knowledge base
- Setup may require technical expertise
- Some integrations are coming soon and not yet available
Pricing Plans
Choose the perfect plan. All plans include 24/7 support.
Self-Hosted Free
Open source code, community support, basic integrations, self-hosted setup
Get StartedBase Plan
Includes 2 agents with 1,000 messages per month per agent
Get StartedProfessional
Includes 10 agents, 10,000 messages/month per agent, managed cloud hosting, premium support, full integrations, advanced analytics, custom AI training, database connectivity, API access, extended chat history, role-based access, theme customization, and real-time chat management
Get StartedEnterprise
Offers dedicated support, custom development, SLA guarantees, on-premise deployment, unlimited agents and knowledge sources, custom integrations, comprehensive training, and all professional features
Get Started