Chatwize
ChatWize is an AI-powered customer support platform designed for businesses to automate customer interactions and generate leads efficiently.
About Chatwize
ChatWize enables businesses to deploy AI-driven customer support agents in just three simple steps: register, upload your knowledge base, and embed a JavaScript widget on your website. The AI identifies potential leads, notifies your team to follow up, and provides 24/7 support by learning from your knowledge base. It seamlessly transfers conversations to human agents when necessary and integrates with WhatsApp and Instagram for comprehensive multi-channel support.
How to Use
Create an account, upload your FAQs and documentation, and add the JavaScript widget to your website. Connect your WhatsApp and Instagram accounts for multi-channel communication.
Features
- Supports multiple channels including WhatsApp and Instagram
- AI-driven customer support automation
- Easy knowledge base integration
- Automatic detection and qualification of leads
- Smooth handover to human agents when needed
- Customer insights and analytics dashboard
Use Cases
- Qualifying and capturing sales leads
- Enhancing customer satisfaction levels
- Collecting valuable customer feedback
- Automating support inquiries around the clock
- Providing continuous customer service
Best For
Pros
- Provides 24/7 AI-powered customer support
- Integrates seamlessly across multiple channels
- Simple setup with just three steps
- Automatically identifies high-quality leads
- No coding skills required for implementation
- Delivers actionable customer insights
Cons
- Pricing details are limited; enterprise plans require contact or waitlist
- AI accuracy depends on the quality of your knowledge base
Pricing Plans
Choose the perfect plan. All plans include 24/7 support.