ClientZen

ClientZen is an AI-powered customer feedback analytics platform that provides real-time insights and monitoring to enhance your customer experience.

Visit Site

AI For Data Analytics AI Customer Service AI Copilot AI Report Generator

About ClientZen

ClientZen offers an automated customer feedback analysis solution that delivers precise insights, instant answers with Mantra AI, and continuous monitoring. It consolidates feedback from multiple sources such as Intercom and Zendesk, cleans, tags, and analyzes data to reveal customer issues, recurring problems, and opportunities for service improvement, helping businesses elevate their customer experience.

How to Use

ClientZen automatically aggregates, cleans, and tags customer feedback from various channels. Users can identify common issues, feature requests, reasons for contact, and drivers of negative sentiment. The platform also provides real-time alerts on feedback trends and anomalies to support proactive decision-making.

Features

AI-based sentiment analysis

Identification of negative sentiment drivers

Automated feedback processing and tagging

Continuous real-time trend monitoring

Customer journey visualization

Mantra AI Copilot delivers instant insights

Use Cases

Identifying recurring customer issues and feature requests

Enhancing customer experience by addressing negative feedback drivers

Monitoring sentiment shifts to detect potential problems early

Automating support reporting to streamline team workflows

Best For

Product teamsMarketing departmentsSales teamsCustomer support unitsCustomer experience managersRevenue operations teams

Pros

Integrates with diverse data sources

Automates feedback tagging and classification

Cost-effective compared to similar tools

Provides real-time trend insights

Delivers accurate customer pain point identification

Features AI-powered instant answers

Cons

Advanced segmentation not available in Essential and Pro plans

Conversation limits apply on Basic plans

Data cleaning not included in the Essential plan

Customer journey mapping available only in higher plans

Pricing Plans

Choose the perfect plan for your needs. All plans include 24/7 support and regular updates.

Essential

€190/month

Includes accurate insights, trend analysis, release tracking, unlimited data sources, Mantra AI, and 1,000 conversations monthly.

Get Started

Pro

€690/month

Offers all Essential features plus advanced segmentation, anomaly detection, data cleaning, negative sentiment analysis, data export, and 5,000 conversations per month.

Get Started

Enterprise

Includes all Pro features, plus customer journey mapping, unlimited conversations, dedicated support, on-premise options, and custom integrations.

Get Started

Frequently Asked Questions

Find answers to common questions about ClientZen

Can I cancel my subscription anytime?

Yes. You can cancel at any time without hidden fees or penalties.

Is it possible to switch plans easily?

Absolutely. You can upgrade, downgrade, or switch billing cycles anytime.

Can I request a product demo?

Yes. Schedule a demo to see how ClientZen fits your needs and learn more about its features.

What makes ClientZen different from other feedback tools?

Our platform goes beyond data by helping you understand the 'Why' behind feedback, with easy setup and quick deployment.

Is ClientZen secure and compliant?

Yes. We prioritize security and use the latest technology to protect your data.

How can I contact support if I have questions?

Our team is ready to assist. Reach out anytime with your questions.