Cohere

Cohere.io: Advanced AI-powered customer support automation and cobrowsing solutions for faster, more efficient issue resolution.

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AI Customer Service AI Chatbot Large Language Models (LLMs)AI Response Generator AI Assistant AI Knowledge Management AI Productivity Tools AI Workflow

About Cohere

Cohere.io provides AI-driven automation and cobrowsing tools designed for customer support teams. It accelerates issue resolution, enhances customer satisfaction, and drives revenue growth by visually guiding customers and delivering personalized responses across multiple channels. The platform automates ticket handling, analyzes conversation data, and uncovers customer insights to improve support quality.

How to Use

Integrate Cohere.io with your existing support platform to enable agents to visually assist customers, automate responses through AI trained on your knowledge base, and analyze support interactions to identify improvement opportunities.

Features

AI-driven automation for faster ticket handling

Extraction of knowledge from previous support conversations

Comprehensive analytics to identify customer trends

Personalized responses across web, mobile, and chat channels

Seamless integration with customer experience platforms

Cobrowsing for real-time visual customer assistance

Use Cases

Enhancing customer experience and loyalty

Automating up to 60% of support tickets

Providing 24/7 support for faster service

Launching personalized customer support on web and mobile

Doubling self-service resolution rates

Best For

Customer Operations ManagersSupport TeamsCustomer Support DepartmentsCustomer Experience TeamsSupport Analysts

Pros

Seamless integration with existing systems

Lower support costs

Increased customer satisfaction

Personalized, efficient support experiences

Faster ticket resolution times

Enhanced agent productivity

Cons

Quality depends on existing support resources

AI accuracy may vary

Learning curve for support agents

Transitioning to cardina.com platform

Frequently Asked Questions

Find answers to common questions about Cohere

What is cobrowsing?

Cobrowsing enables support agents to view and control customers' screens in real-time, facilitating quick, visual assistance to resolve issues effectively.

How does Cohere.io automate support tickets?

Cohere.io leverages AI to interpret customer queries, retrieve relevant support content, and deliver instant, personalized responses to streamline support workflows.

What changes occur now that Cohere.io is part of Ramp?

The Cohere.io platform is now integrated into cardina.com, with continued development. The product name has changed, but core features remain unchanged.