CoSupport AI
An AI-powered Zendesk assistant that accelerates customer support by offering intelligent suggestions and automating responses.
About CoSupport AI
CoSupport Agents is an AI-driven support assistant that seamlessly integrates with Zendesk through a Google Chrome extension. It empowers support agents by providing instant access to suggested responses and relevant business knowledge, enabling faster and more precise customer service.
How to Use
Install the CoSupport Agents extension on your Chrome browser and link it to your Zendesk account. Once set up, it delivers AI-generated draft responses and insights directly within Zendesk tickets.
Features
- Real-time AI-generated response suggestions within Zendesk
Use Cases
- Drafting quick, accurate responses to customer inquiries
- Reducing ticket resolution time
- Providing support agents with relevant knowledge snippets
- Automating routine customer support tasks
Best For
Customer support teamsSupport managersCustomer service agentsHelp desk teamsCustomer support supervisors
Pros
- Speeds up ticket resolution with AI-generated drafts
- Reduces operational costs through automation
- Enhances customer satisfaction with quicker, precise responses
- Customizable AI responses tailored to your business needs
- Strong data privacy with dedicated servers and anonymized data
Cons
- Requires Zendesk integration and Chrome browser
- Performance depends on quality of training data and documentation
FAQs
How do I set up CoSupport Agents for Zendesk?
Install the extension on Chrome and connect it to your Zendesk account to start using AI support features.
How does CoSupport Agents improve response accuracy?
It leverages reinforcement learning to enhance response quality and adapt to your support style over time.
What measures are in place to protect data privacy?
The tool uses dedicated servers and anonymized data to ensure high standards of data security and privacy.
Can CoSupport Agents assist with common customer issues?
Yes, it provides relevant responses and knowledge snippets to help resolve typical support queries efficiently.
Is training required to use CoSupport Agents effectively?
Minimal training is needed; the AI learns and improves with ongoing usage and feedback.