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Crowd

An AI-driven customer intelligence platform that consolidates insights for comprehensive understanding.

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About Crowd

Crowd is an all-in-one customer intelligence platform that combines feedback collection, analytics, and AI-driven insights to empower product teams. It transforms customer data into actionable insights by integrating session recordings, heatmaps, feedback, and more, all accessible through simple AI-powered queries. Users can ask questions in plain English, eliminating the need for SQL knowledge and enabling faster decision-making.

How to Use

Crowd centralizes customer insights from feedback, analytics, and AI analysis. Users can ask questions in plain English via AI chat, view session recordings and heatmaps to understand user journeys, gather feedback through surveys and widgets, and monitor product performance with detailed analytics and user activity tracking.

Features

Interactive feedback widgets

Heatmap visualizations

User research tools

AI chat for data inquiries

AI-driven insights and analytics

Comprehensive user activity tracking

Session recordings

All-in-one analytics dashboard

Complete research toolkit

User interviews and surveys

Use Cases

Marketing and sales teams analyze content performance, user engagement, and channel effectiveness to optimize ROI.

Track real user behaviors, create funnels, and segment audiences for targeted insights.

Detect patterns and identify issues early using AI alerts before they impact users.

Assess feature engagement levels and prioritize improvements based on data.

Solo founders gain a complete view of product performance without managing multiple tools.

Product teams unify feedback, analytics, and AI insights to accelerate development and decision-making.

Design and product teams analyze feature usage, identify UX issues early, and validate roadmaps with real user data.

Best For

Product ManagersData-Driven OrganizationsProduct DesignersDigital Product BuildersSolo EntrepreneursSales and Marketing TeamsChief Technology OfficersProduct Development Teams

Pros

Speeds up decision-making with instant AI summaries and feedback insights.

Supports multiple feedback collection methods including surveys, interviews, and widgets.

Unifies analytics, session recordings, heatmaps, and feedback into a single platform.

Flexible pricing options for high-volume teams.

Enable plain English questions for AI insights without SQL knowledge.

Offers a free 14-day trial without requiring credit card details.

Facilitates smarter, faster, data-informed decisions.

User-friendly interface that is quick and intuitive.

Provides detailed user behavior data through session recordings, heatmaps, and activity logs.

Cons

Integrations with Slack, Zapier, and Segment are still in development and not yet fully available.

Additional charges apply for exceeding MTU limits.

Data retention varies by plan, with custom options available for Enterprise, which may be limiting for some users.

Pricing Plans

Choose the perfect plan for your needs. All plans include 24/7 support and regular updates.

Starter

$29/month

Ideal for early-stage products, includes up to 5,000 Monthly Tracked Users (MTU), full analytics and research tools, unlimited data collection, and one editor seat. Additional MTUs are $5 per 1,000; extra editor seats cost $20 each.

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Growth

$149/month

Suitable for growing teams, supports up to 25,000 MTU, advanced AI analysis, team collaboration features, and three editor seats. Additional MTUs are $5 each; extra editor seats are $20.

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Scale

$599/month

Designed for data-driven organizations, offering up to 100,000 MTU, priority support, extended data retention, and eight editor seats. Extra MTUs are billed at $5 per 1,000.

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Enterprise

Custom pricing

Tailored for large teams requiring flexible plans, higher data limits, and dedicated support. Contact us for a personalized quote.

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Frequently Asked Questions

Find answers to common questions about Crowd

Is there a free trial available?

Yes, we offer a 14-day free trial of the Starter plan, with no credit card required.

What does MTU mean?

MTU stands for Monthly Tracked Users, representing the number of unique users monitored each month.

What happens if I exceed my MTU limit?

You will be billed an extra $5 for every additional 1,000 MTU over your plan's limit.

What features are included in each plan?

All plans include comprehensive analytics, feedback tools, AI insights, unlimited viewer seats, and session tracking. Higher tiers offer increased MTU, editor seats, AI usage, and dedicated support.

Can I get custom pricing for larger teams?

Yes. For teams exceeding 200,000 MTU or with advanced needs, contact us to discuss tailored enterprise plans.

Which payment methods do you accept?

We accept all major credit and debit cards. Invoicing options are available for enterprise accounts upon request.

Are there integrations available?

You can install Crowd on any platform supporting custom scripts, such as Shopify, Webflow, or Framer. We’re actively developing official integrations with Slack, Zapier, and Segment.

Do you offer discounts for nonprofits or students?

Yes, discounts are available on a case-by-case basis for nonprofits, educational institutions, and student projects. Contact us with your details to explore options.