Crowd
An AI-driven customer intelligence platform that consolidates insights for comprehensive understanding.
About Crowd
Crowd is an all-in-one customer intelligence platform that combines feedback collection, analytics, and AI-driven insights to empower product teams. It transforms customer data into actionable insights by integrating session recordings, heatmaps, feedback, and more, all accessible through simple AI-powered queries. Users can ask questions in plain English, eliminating the need for SQL knowledge and enabling faster decision-making.
How to Use
Crowd centralizes customer insights from feedback, analytics, and AI analysis. Users can ask questions in plain English via AI chat, view session recordings and heatmaps to understand user journeys, gather feedback through surveys and widgets, and monitor product performance with detailed analytics and user activity tracking.
Features
- Interactive feedback widgets
- Heatmap visualizations
- User research tools
- AI chat for data inquiries
- AI-driven insights and analytics
- Comprehensive user activity tracking
- Session recordings
- All-in-one analytics dashboard
- Complete research toolkit
- User interviews and surveys
Use Cases
- Marketing and sales teams analyze content performance, user engagement, and channel effectiveness to optimize ROI.
- Track real user behaviors, create funnels, and segment audiences for targeted insights.
- Detect patterns and identify issues early using AI alerts before they impact users.
- Assess feature engagement levels and prioritize improvements based on data.
- Solo founders gain a complete view of product performance without managing multiple tools.
- Product teams unify feedback, analytics, and AI insights to accelerate development and decision-making.
- Design and product teams analyze feature usage, identify UX issues early, and validate roadmaps with real user data.
Best For
Pros
- Speeds up decision-making with instant AI summaries and feedback insights.
- Supports multiple feedback collection methods including surveys, interviews, and widgets.
- Unifies analytics, session recordings, heatmaps, and feedback into a single platform.
- Flexible pricing options for high-volume teams.
- Enable plain English questions for AI insights without SQL knowledge.
- Offers a free 14-day trial without requiring credit card details.
- Facilitates smarter, faster, data-informed decisions.
- User-friendly interface that is quick and intuitive.
- Provides detailed user behavior data through session recordings, heatmaps, and activity logs.
Cons
- Integrations with Slack, Zapier, and Segment are still in development and not yet fully available.
- Additional charges apply for exceeding MTU limits.
- Data retention varies by plan, with custom options available for Enterprise, which may be limiting for some users.
Pricing Plans
Choose the perfect plan. All plans include 24/7 support.
Starter
Ideal for early-stage products, includes up to 5,000 Monthly Tracked Users (MTU), full analytics and research tools, unlimited data collection, and one editor seat. Additional MTUs are $5 per 1,000; extra editor seats cost $20 each.
Get StartedGrowth
Suitable for growing teams, supports up to 25,000 MTU, advanced AI analysis, team collaboration features, and three editor seats. Additional MTUs are $5 each; extra editor seats are $20.
Get StartedScale
Designed for data-driven organizations, offering up to 100,000 MTU, priority support, extended data retention, and eight editor seats. Extra MTUs are billed at $5 per 1,000.
Get StartedEnterprise
Tailored for large teams requiring flexible plans, higher data limits, and dedicated support. Contact us for a personalized quote.
Get Started