Crushbank Extension
Chrome extension designed for CrushBank clients to access automated features and comprehensive search results effortlessly.
About Crushbank Extension
The CrushBank Chrome extension enables users to access intelligent automation features directly from their browser. By entering a ticket number, technicians can quickly retrieve the most relevant search results from ticket history, documentation, Teams channels, and configuration data. This tool enhances the Resolve feature and seamlessly integrates with platforms like KaseyaBMS and Autotask, boosting support efficiency.
How to Use
Install the CrushBank Chrome extension, click its icon, enter your ticket number, and receive instant, relevant search results from multiple sources.
Features
- Quick access to ticket history, documentation, Teams channels, and configurations
- Retrieve top-ranked search results based on ticket number
- Seamless integration with KaseyaBMS and Autotask platforms
- Automated support features accessible directly within Chrome
Use Cases
- Access relevant documentation and configurations instantly from the browser
- Enhance technician productivity with immediate knowledge retrieval
- Find solutions and details related to specific support tickets quickly
Best For
Managed Service Providers (MSPs)IT Support TechniciansHelp Desk TeamsTechnical Support Staff
Pros
- Simplifies access to critical support information
- Integrates smoothly with existing support workflows
- Increases technician efficiency with instant data retrieval
- Expands Resolve feature capabilities for faster resolutions
Cons
- Performance depends on the quality of connected data sources
- Limited to Chrome browser users
- Requires an active CrushBank subscription for full functionality
FAQs
What functions does the CrushBank Chrome extension provide?
It enables users to access automated features and retrieve relevant search results directly from their Chrome browser by entering a ticket number.
Which platforms does the extension support for integration?
It supports integrations with KaseyaBMS and Autotask, among other support platforms.
What types of information can I find using the extension?
You can access ticket history, related documentation, Teams channels, and configuration details linked to your ticket.
Is the extension compatible with all browsers?
No, it is specifically designed for the Chrome browser for optimal performance.
Do I need a special subscription to use the extension?
Yes, an active CrushBank subscription is required to access all automated features.