Crushbank Extension

Chrome extension designed for CrushBank clients to access automated features and comprehensive search results effortlessly.

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About Crushbank Extension

The CrushBank Chrome extension enables users to access intelligent automation features directly from their browser. By entering a ticket number, technicians can quickly retrieve the most relevant search results from ticket history, documentation, Teams channels, and configuration data. This tool enhances the Resolve feature and seamlessly integrates with platforms like KaseyaBMS and Autotask, boosting support efficiency.

How to Use

Install the CrushBank Chrome extension, click its icon, enter your ticket number, and receive instant, relevant search results from multiple sources.

Features

Quick access to ticket history, documentation, Teams channels, and configurations

Retrieve top-ranked search results based on ticket number

Seamless integration with KaseyaBMS and Autotask platforms

Automated support features accessible directly within Chrome

Use Cases

Access relevant documentation and configurations instantly from the browser

Enhance technician productivity with immediate knowledge retrieval

Find solutions and details related to specific support tickets quickly

Best For

Managed Service Providers (MSPs)IT Support TechniciansHelp Desk TeamsTechnical Support Staff

Pros

Simplifies access to critical support information

Integrates smoothly with existing support workflows

Increases technician efficiency with instant data retrieval

Expands Resolve feature capabilities for faster resolutions

Cons

Performance depends on the quality of connected data sources

Limited to Chrome browser users

Requires an active CrushBank subscription for full functionality

Frequently Asked Questions

Find answers to common questions about Crushbank Extension

What functions does the CrushBank Chrome extension provide?

It enables users to access automated features and retrieve relevant search results directly from their Chrome browser by entering a ticket number.

Which platforms does the extension support for integration?

It supports integrations with KaseyaBMS and Autotask, among other support platforms.

What types of information can I find using the extension?

You can access ticket history, related documentation, Teams channels, and configuration details linked to your ticket.

Is the extension compatible with all browsers?

No, it is specifically designed for the Chrome browser for optimal performance.

Do I need a special subscription to use the extension?

Yes, an active CrushBank subscription is required to access all automated features.