Customerly Aura

Customerly is an integrated communication platform featuring an AI chatbot for enhanced customer support and marketing automation.

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AI Customer Service AI Assistant AI Chatbot

About Customerly Aura

Customerly Aura is a leading AI-powered chatbot that delivers fast, accurate assistance in any language. It enhances customer satisfaction by intelligently escalating complex issues to human agents when necessary. Replace traditional chatbots with Customerly AI to provide seamless support, smart escalation, and continuous learning. This comprehensive communication suite helps businesses deliver exceptional customer service while scaling efficiently and maintaining growth.

How to Use

Customerly provides a platform with live chat, help center, marketing automation, and email marketing features. Users can start with a free trial to explore advanced functionalities and select a plan tailored to their business size, from solo entrepreneurs to large enterprises.

Features

Live Chat Support
Customer Relationship Management (CRM)
AI-Powered Chatbot (Aura AI)
Marketing Automation Tools
Help Center & Knowledge Base
Net Promoter Score (NPS) Surveys
Video Live Chat
In-App Customer Surveys
Email Marketing Campaigns

Use Cases

Collect customer feedback through surveys
Engage customers in real-time via live chat
Automate marketing campaigns efficiently
Provide AI-driven customer support
Develop a self-service help center for users

Best For

Mobile App DevelopersLarge EnterprisesStartupsMarketing TeamsSaaS CompaniesCustomer Support TeamsWebsite Owners

Pros

All-in-one platform for communication and marketing
Affordable pricing options
Supports multiple languages
AI-driven automation for scalable customer service

Cons

Advanced features available only in higher-tier plans
AI setup may require training
Interaction-based pricing can increase costs at scale

Pricing Plans

Choose the perfect plan. All plans include 24/7 support.

Enterprise

$299/month

Empower large teams with advanced customer service and marketing automation. Includes 15 team members, AI usage-based billing, and 50,000 interactions monthly.

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Pro

$99/month

Enhance your customer support with comprehensive features designed for growing businesses. Includes 10 team members, AI billing, and 20,000 interactions per month.

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Startup

$49/month

Drive growth through seamless communication and personalized customer experiences. Includes 6 team members, AI billing, and 10,000 interactions monthly.

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Essential

$9/month

Ideal for small businesses seeking a simple solution to generate leads and engage customers. Includes 3 team members, no AI, and 1,000 interactions per month.

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FAQs

How does Aura AI outperform traditional chatbots?

Aura AI learns continuously from your knowledge base, offers seamless assistance at any conversation stage, simplifies complex tasks, and escalates issues to human agents when necessary.

What core features does Customerly provide?

Customerly includes live chat, a help center, marketing automation, and email campaigns, all designed to improve customer engagement and support.

What is an interaction in Customerly?

An interaction is any engagement that drives your business forward, such as responding to chats, sending emails, or conducting surveys.

How can I estimate my monthly interactions?

Use our calculator to estimate your interactions, which typically amount to around 10% of your active users each month.

What happens if I exceed my interaction limit?

Additional interactions are billed at the end of the month. The per-interaction cost decreases as your usage increases within your plan.

Can I add more team members without changing my plan?

Yes, you can add extra teammates in the Startup, Pro, and Enterprise plans without upgrading your subscription.

Which payment methods are accepted?

We accept credit and debit cards through Stripe, ensuring secure and flexible payment options.

How does the free trial work?

You get a 14-day free trial with full access to all features. Afterward, choose a plan or cancel; payments are automatically processed if you provide payment details.