CX Assist
CX Assist is an AI-powered email assistant that personalizes responses to enhance efficiency and improve customer experience.
About CX Assist
CX Assist leverages advanced AI to transform your inbox with personalized, instant email responses. It boosts productivity, nurtures client relationships, and elevates customer experience by automating email replies. Customize the AI with your content, set handling rules, and streamline communication across various inquiries.
How to Use
Log in with your Google or Microsoft account, grant necessary permissions, train CX Assist using your business content like websites and emails, define handling rules, and activate the system. You can toggle it on or off anytime as needed.
Features
- Customizable email response rules
- Multi-language support for global communication
- Integrates with Google, Microsoft, and IMAP email accounts
- Provides analytics and reports on email activity
- Allows AI training via website links, emails, and documents
- Includes human override option for complex emails
- Delivers personalized, AI-generated email replies
Use Cases
- Respond promptly to client emails about marketing campaigns.
- Automate replies to inbound sales inquiries with personalized messages.
- Streamline routine client communication for freelancers and solopreneurs.
- Automatically handle customer questions in e-commerce stores.
- Reactivate inactive client databases for service providers.
- Manage FAQs efficiently for customer support teams.
Best For
Customer support teamsFreelancers and solopreneursE-commerce businessesSales and marketing teamsMarketing agenciesService-based companies
Pros
- Offers flexible customization with rules and personas
- Supports multiple email providers and languages
- Saves time by automating responses
- Enhances customer satisfaction with quick replies
- Increases sales by reducing response delays
- Provides personalized replies based on training data
Cons
- Email processing volume limits for personal and business accounts
- Supports only one email account per CX Assist setup
- Currently unable to read email attachments
- Integrates only with Instantly; more options coming soon
Pricing Plans
Choose the perfect plan. All plans include 24/7 support.
Free
$0
Our perpetual free trial plan. Ideal for testing CX Assist. Includes 50 emails per month.
Get StartedMost Popular
Pro
$34
Essential features for small businesses and solo entrepreneurs. Up to 5,000 emails monthly.
Get StartedScale
$150
Designed for larger organizations with high email volume needs. Supports up to 50,000 emails per month.
Get StartedFAQs
What is CX Assist and how does it work?
CX Assist is an AI-powered email tool that, after training with your content, generates accurate, timely responses to prospects and customers.
How does CX Assist use AI to respond to emails?
It uses advanced AI technology to read and reply to your emails, mimicking human responses based on your training data. It can adopt different personas for varied approaches.
What are pre-set personas and how do they operate?
CX Assist offers three personas: Generalist, Support, and Sales. The Generalist provides neutral responses, Support focuses on empathy, and Sales drives towards conversion and action.
Is a credit card required for the free plan?
No, you can sign up for a free account without providing credit card information.
How do I set up CX Assist to manage my email?
Simply log in with your Google or Microsoft account, authorize permissions, train the AI with your content, and activate the system. You can adjust settings and toggle it on or off at any time.
Which email providers are compatible with CX Assist?
Currently, CX Assist supports Google, Microsoft, and IMAP email accounts for both personal and business use.
How do I train CX Assist with my data?
Upload documents in PDF, DOC, TXT, or CSV formats, provide website URLs, and share sent emails. You can also integrate storage services for seamless training.
Can CX Assist handle multiple email accounts?
Each CX Assist setup supports one email account. You can use it for a support email or your personal inbox, depending on your needs.
Does CX Assist support multiple languages?
Yes, CX Assist can understand and respond in over 50 languages.
What analytics and reporting features are available?
CX Assist provides detailed reports on sent emails and system activity to monitor performance.
Can I customize how CX Assist handles different emails?
Absolutely. You can exclude specific domains or create label-based rules in Gmail to control email handling precisely.
How is my email data protected?
We only access your data via secure APIs with Google, Microsoft, and OpenAI, and do not sell or share your information, complying with all privacy standards.
What if CX Assist cannot reply accurately to an email?
It forwards such emails to a designated human address for manual review and response.
Does CX Assist support email attachments?
Currently, it cannot read or process email attachments.
Can I integrate CX Assist with other tools like CRMs?
At present, CX Assist only integrates with Instantly. Additional integrations will be available soon.
How can I respond manually instead of using CX Assist?
Enable draft mode to save responses in drafts, review them manually, and send when ready.
How do I provide feedback on CX Assist responses?
Send your feedback to support@cxassist.io to help us improve the system.
What makes CX Assist different from other email automation tools?
Unlike others, CX Assist is trained on your content, reducing your mental load and allowing you to focus on your core work.
What are the system requirements?
A Google or Microsoft account and a web browser are sufficient to set up CX Assist.
Are there email volume limits?
Yes. Personal accounts are capped at 5,000 emails/month, business accounts at 25,000, with higher volumes available upon request.
How do I ensure CX Assist reflects my brand voice?
Upload a style guide or train the AI with your past emails to maintain consistent tone and voice.
What support options are available?
Contact support@cxassist.io for assistance with setup or issues.
How often is CX Assist updated?
Updates are rolled out regularly, and you receive new features automatically as a subscriber.
What are the subscription plans and billing options?
We offer a free trial, a personal plan for individuals, and a business plan for teams or departments.
Is there a trial period and how do I sign up?
Yes, simply sign up for the free plan through our website to start your trial.
What is the cancellation policy?
You can cancel any time with no contractual obligations.
Are training resources available?
Yes, we provide detailed documentation and optional custom training sessions.
Can CX Assist detect spam or malicious content?
CX Assist is designed to be immune to phishing; it will not click links or open attachments automatically.