DeskDay
A comprehensive IT support platform designed for MSPs, featuring chat-based ticketing, project management, billing, and reporting tools.
About DeskDay
DeskDay is an advanced, unified IT support platform tailored for MSPs and MSSPs to enhance daily operations. It offers intuitive chat-based ticketing, comprehensive project management, billing, timesheets, and detailed reporting. Additionally, DeskDay integrates seamlessly with MS Teams and provides mobile applications for support on the go.
How to Use
Register for a free trial to experience DeskDay’s powerful features. Streamline your MSP workflows by utilizing chat-based ticketing, project management, and billing. Connect DeskDay with your existing tools for a smooth, integrated experience.
Features
- Advanced reporting and analytics
- Integrated billing and invoicing
- Dedicated customer support app
- Real-time chat-based service desk
- Timesheet tracking for billable hours
- Robust project management tools
- MS Teams integration for collaboration
- Mobile application for remote support
Use Cases
- Managing complex IT projects with real-time collaboration
- Efficiently handling and resolving support tickets
- Automating billing and invoicing processes
- Tracking and managing billable employee hours
- Providing multi-channel support to clients
- Generating detailed reports to improve efficiency
Best For
Managed Security Service Providers (MSSPs)Managed Service Providers (MSPs)
Pros
- Seamless integration with key MSP tools
- Faster issue resolution through chat-based ticketing
- All-in-one PSA features tailored for MSPs
- Mobile app for support anywhere, anytime
- Dedicated customer ticketing interface for better support
Cons
- Some features are still being developed (see roadmap)
- Pricing might be challenging for very small MSPs
- Best suited for MSPs with up to 10 technicians
FAQs
Can I subscribe to DeskDay on a monthly basis?
Yes, DeskDay offers flexible monthly subscription plans. You can also choose an annual plan to save 17%, providing full access to all features with cost benefits.
Does DeskDay have multiple pricing options?
Currently, DeskDay provides both annual and monthly subscription plans to suit your needs.
How is DeskDay’s pricing structured?
Our pricing operates on a per-user basis, with a minimum of two seats, ensuring flexibility for small and large teams alike.
Can I cancel my subscription anytime?
Yes, you can cancel at any time. Cancellations take effect at the end of your billing cycle. Contact support for assistance; refunds for prepaid periods are not available.
What payment methods does DeskDay accept?
We accept all major credit card brands for your convenience.
How long is the free trial period?
Enjoy a 14-day free trial to explore all of DeskDay’s features without limitations.
Are there onboarding fees for new users?
No, we do not charge any onboarding fees—there are no hidden costs.