DeskDay

A comprehensive IT support platform designed for MSPs, featuring chat-based ticketing, project management, billing, and reporting tools.

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About DeskDay

DeskDay is an advanced, unified IT support platform tailored for MSPs and MSSPs to enhance daily operations. It offers intuitive chat-based ticketing, comprehensive project management, billing, timesheets, and detailed reporting. Additionally, DeskDay integrates seamlessly with MS Teams and provides mobile applications for support on the go.

How to Use

Register for a free trial to experience DeskDay’s powerful features. Streamline your MSP workflows by utilizing chat-based ticketing, project management, and billing. Connect DeskDay with your existing tools for a smooth, integrated experience.

Features

Advanced reporting and analytics

Integrated billing and invoicing

Dedicated customer support app

Real-time chat-based service desk

Timesheet tracking for billable hours

Robust project management tools

MS Teams integration for collaboration

Mobile application for remote support

Use Cases

Managing complex IT projects with real-time collaboration

Efficiently handling and resolving support tickets

Automating billing and invoicing processes

Tracking and managing billable employee hours

Providing multi-channel support to clients

Generating detailed reports to improve efficiency

Best For

Managed Security Service Providers (MSSPs)Managed Service Providers (MSPs)

Pros

Seamless integration with key MSP tools

Faster issue resolution through chat-based ticketing

All-in-one PSA features tailored for MSPs

Mobile app for support anywhere, anytime

Dedicated customer ticketing interface for better support

Cons

Some features are still being developed (see roadmap)

Pricing might be challenging for very small MSPs

Best suited for MSPs with up to 10 technicians

Frequently Asked Questions

Find answers to common questions about DeskDay

Can I subscribe to DeskDay on a monthly basis?

Yes, DeskDay offers flexible monthly subscription plans. You can also choose an annual plan to save 17%, providing full access to all features with cost benefits.

Does DeskDay have multiple pricing options?

Currently, DeskDay provides both annual and monthly subscription plans to suit your needs.

How is DeskDay’s pricing structured?

Our pricing operates on a per-user basis, with a minimum of two seats, ensuring flexibility for small and large teams alike.

Can I cancel my subscription anytime?

Yes, you can cancel at any time. Cancellations take effect at the end of your billing cycle. Contact support for assistance; refunds for prepaid periods are not available.

What payment methods does DeskDay accept?

We accept all major credit card brands for your convenience.

How long is the free trial period?

Enjoy a 14-day free trial to explore all of DeskDay’s features without limitations.

Are there onboarding fees for new users?

No, we do not charge any onboarding fees—there are no hidden costs.