데스크룸 (Deskroom)
KMS and answer recommendation tool tailored for customer service and customer experience teams.
About 데스크룸 (Deskroom)
Deskroom is a comprehensive consultation assistant designed for customer support and experience teams. It features a robust Knowledge Management System (KMS) and intelligent answer recommendations. The platform automates the creation of a centralized Knowledge Base from various document formats and provides relevant answer suggestions during customer interactions.
How to Use
Upload manuals and chat histories to Deskroom to automatically build a Knowledge Base. During customer interactions, input queries or messages, and Deskroom will suggest the most relevant answers from the Knowledge Base.
Features
- Real-time answer suggestions during customer consultations
- Automated creation of a centralized Knowledge Base from multiple file formats
Use Cases
- Quickly access relevant answers during customer support chats
- Automatically compile Knowledge Bases from manuals and chat histories
Best For
Customer Experience TeamsCustomer Support TeamsHelpdesk OperationsSupport CentersService Teams
Pros
- Provides accurate, real-time answer suggestions
- Automates Knowledge Base development from diverse files
- Supports multiple document formats for easy integration
- Free to use, reducing operational costs
Cons
- Initial setup may require data upload and configuration
- Performance depends on the quality and completeness of the Knowledge Base
FAQs
What file formats are compatible with Deskroom for creating a Knowledge Base?
Deskroom supports formats like Excel, Word, HWP, and PDF for Knowledge Base creation.
Is Deskroom free for user access?
Yes, Deskroom is currently available at no cost.
Can Deskroom integrate with existing customer support systems?
Yes, Deskroom can be integrated with various customer support platforms for seamless operation.
How does Deskroom improve customer support efficiency?
It provides instant, relevant answer suggestions, reducing response time and increasing accuracy.
Is training required to use Deskroom effectively?
Minimal training is needed as the system is designed to be user-friendly and easy to operate.