Desku
AI-driven customer support software and helpdesk designed for support teams and small businesses to enhance service efficiency.
About Desku
Desku is an AI-powered customer service platform that consolidates support channels into a single interface. It streamlines customer interactions across live chat, email, and social media, automates routine queries, and enables faster response times for support teams and small businesses.
How to Use
Desku centralizes all customer interactions into a single inbox. Leverage the AI chatbot to automate responses, manage support tickets, build a knowledge base, and integrate seamlessly with e-commerce platforms and messaging channels.
Features
- Omnichannel Support Integration
- Comprehensive Ticket Management System
- AI Chatbot (EVA) for automation
- Knowledge Base Creation
- Workflow Automation Tools
- Unified Shared Inbox
- Live Chat Support
Use Cases
- Managing customer conversations across multiple channels from one platform.
- Reducing email overload by automating responses to common questions.
- Pre-sales FAQ automation using a no-code AI chatbot.
- Providing round-the-clock customer support.
- Integrating with e-commerce platforms like Shopify and WooCommerce.
- Creating a self-service knowledge base for customers.
Best For
Customer Support TeamsE-commerce PlatformsSmall BusinessesSupport and Helpdesk TeamsSaaS Providers
Pros
- Flexible pricing plans for startups and expanding companies.
- Seamless integration with e-commerce platforms and messaging apps.
- AI-driven automation reduces workload and accelerates response times.
- No-code chatbot builder for easy customization.
- Unified inbox simplifies customer communication management.
Cons
- Email volume may be limited on some plans due to Fair Usage Policy.
- Reliance on AI requires regular monitoring and fine-tuning.
- Advanced features may only be available on higher-tier plans.
Pricing Plans
Choose the perfect plan. All plans include 24/7 support.
FAQs
How is Desku's pricing structured?
Desku offers plans tailored for startups, small teams, and businesses, all including unlimited tickets and customer access.
Are there additional costs based on usage?
Pricing depends on the selected plan, with potential extra charges for certain advanced features or high usage.
What does the free trial include?
The free trial provides full access to key features for 14 days without requiring credit card details.
How can I change my plan or adjust team seats?
You can easily modify your plan and team size through the account settings and billing dashboard.
What is Eva AI in Desku?
Eva AI is Desku’s intelligent chatbot that automates customer support and helps resolve common queries efficiently.
Is there an extra charge for support tickets?
No, support tickets are included in your plan; however, higher-tier plans have a Fair Usage Policy for email volume.