EasyNext Support
Chrome extension that leverages AI to enhance Zendesk customer support while prioritizing data privacy and security.
About EasyNext Support
EasyNext Support is a powerful Chrome extension designed to elevate your Zendesk customer support experience through AI-driven tools. It helps support teams work more efficiently by providing contextual assistance, generating responses, summarizing conversations, and customizing communication tone—all while safeguarding your data privacy.
How to Use
Install the EasyNext Support Chrome extension, link it with your Google account, and access AI-powered features directly within Zendesk tickets. Use it to ask questions, generate responses, and summarize interactions for faster, more effective customer service.
Features
- AI-powered conversation summarization
- Context-aware support assistance
- Tone customization for responses
- Automated reply generation
- Interactive AI query capability
Use Cases
- Help support teams resolve tickets faster with AI assistance.
- Reduce response time through automated replies and summaries.
- Deliver personalized customer interactions with tailored responses.
Best For
Customer support teamsZendesk usersSupport agentsHelpdesk professionalsCustomer service managers
Pros
- Completely free to use.
- Enhances Zendesk with advanced AI features.
- Simplifies workflow and improves response quality.
- Prioritizes user data privacy with no data storage.
- Includes tools for summarization, response generation, and tone adjustment.
Cons
- Limited to Chrome browser only.
- As a beta release, it may have bugs or feature gaps.
- Requires linking with a Google account.
FAQs
Is any installation required on Zendesk itself to use EasyNext Support?
No, there is no need to modify Zendesk. Just install the Chrome extension and connect your Google account.
Does EasyNext Support store or process my customer data?
No, it operates entirely within your browser without storing any of your ticket information, ensuring your data privacy.
Is EasyNext Support free to use?
Yes, the extension is currently available at no cost.
Can I use EasyNext Support on any browser?
No, it is exclusively designed for the Chrome browser.
What features does EasyNext Support offer?
It provides AI-powered summarization, contextual assistance, response generation, and tone customization to improve support efficiency.