Enso Connect

Enso Connect is a comprehensive digital guest experience platform tailored for vacation rentals and hotels, featuring AI-powered communication tools to enhance guest engagement.

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About Enso Connect

Enso Connect is a versatile digital platform designed to elevate guest experiences in vacation rentals and hotels. It offers a web-based guest app, AI-driven messaging, customizable upsell options, and remote access solutions to automate interactions and increase revenue. The platform helps property managers unify communication channels, streamline operations, and deliver a seamless guest journey.

How to Use

Hosts and property managers can leverage Enso Connect to automate guest messaging, offer personalized upsells, provide digital guidebooks, and remotely manage property access. Schedule a demo or log into your account to begin enhancing your guest services.

Features

Guest screening and verification tools

AI-powered unified inbox for guest communication

Custom automation workflows for efficiency

Personalized upsell options and affiliate links

Smart lock integration for seamless access

Branded guest app with boarding pass

Digital check-in and checkout processes

Use Cases

Collecting security deposits and fees efficiently

Retargeting key guests to boost repeat bookings

Driving additional revenue with personalized upsells

Automating property access through smart locks

Managing multi-channel guest communication via SMS, email, WhatsApp, and OTA messaging

Providing digital guest guides for enhanced stay experiences

Best For

Boutique HotelsVacation Rental ManagersProperty Management CompaniesIndividual Hosts

Pros

Guarantees return on investment

Centralized inbox for all guest messages

Customizable branding options

AI-driven automation streamlines operations

Integrates with leading PMS systems

Helps increase revenue through targeted upsells

Cons

Requires connection to a property management system (PMS)

Guests are charged a 5% fee on non-tax-related charges

Some features are scheduled for future release

Frequently Asked Questions

Find answers to common questions about Enso Connect

What services are included in the subscription?

Subscriptions include onboarding, training, access to the Guest Journey Editor, smart lock setup assistance, a custom Guest Experience Dashboard, PMS integration, and ongoing support.

Is there a free trial available?

A free trial isn’t available due to setup requirements. However, paid trials are offered for property managers managing over 150 properties. Contact our sales team to discuss your needs.

Are there additional fees beyond the subscription?

Enso Connect charges a 5% fee to guests on non-tax-related charges like upsells, damage waivers, and pet fees. Additional services like guest screening may incur extra costs.

What is the contract length and cancellation policy?

Contracts are for one year, with the option to cancel anytime with 60 days’ notice. Refunds are only issued under specific circumstances.

Can I use Enso Connect without a property management system?

Currently, Enso Connect requires integration with a property management system. Learn more about compatible PMS options through our integrations page.