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Feedback Navigator

AI-powered platform for extracting actionable insights from user feedback and creating comprehensive dashboards.

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About Feedback Navigator

Feedback Navigator is an AI-driven platform designed to help businesses efficiently analyze user feedback. It enables users such as product teams, property managers, and consultants to quickly organize feedback into insightful dashboards using AI and integrated data sources. The platform supports importing reviews from platforms like Trustpilot, Booking.com, and Yelp, or uploading CSV files via API. Key features include customizable categories, sentiment analysis, request detection, automated workflows through webhooks, and data export options for in-depth analysis.

How to Use

Connect data sources such as Trustpilot, Booking.com, or Yelp, or upload CSV files. The AI analyzes the feedback, enabling you to create custom categories, perform sentiment analysis, detect customer requests, and automate workflows with webhooks.

Features

Advanced sentiment analysis

Customizable feedback categories

Export data as CSV files

Automate workflows with webhooks

Integrated data sources for easy access

Request detection for insights

Use Cases

Product teams consolidating and categorizing customer feedback.

Hotel managers analyzing reviews from TripAdvisor, Booking.com, and Google Reviews.

Restaurant owners evaluating reviews across multiple locations on Yelp and Google.

Property managers assessing guest reviews from Airbnb and Booking.com.

Gym owners monitoring feedback from Google Reviews and Yelp across locations.

Consultants delivering actionable customer experience insights.

Best For

Restaurant ownersGym ownersBusiness managersProduct development teamsCustomer experience consultantsHotel managersProperty managers

Pros

Export data as CSV for external analysis.

Integrate seamlessly with built-in data sources.

Quickly generate valuable insights from feedback.

Utilize AI for sentiment detection and request identification.

Customize workflows and feedback categories.

Cons

Credits are deducted with each feedback analysis.

Pricing may be a barrier for some users.

AI-driven analysis may require manual review at times.

Pricing Plans

Choose the perfect plan for your needs. All plans include 24/7 support and regular updates.

Free Trial

Free

Includes 100 credits for initial testing.

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S Plan

$15/month

Includes 1,000 credits per month.

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M Plan

$25/month

Includes 2,500 credits monthly.

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L Plan

$50/month

Includes 5,000 credits per month.

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S Pack

$39

Provides 1,000 credits for flexible use.

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M Pack

$79

Offers 2,500 credits for expanded analysis.

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L Pack

$149

Includes 5,000 credits for larger workloads.

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XL Pack

$249

Provides 10,000 credits for extensive analysis.

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XXL Pack

$499

Includes 25,000 credits for high-volume needs.

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XXXL Pack

$899

Offers 50,000 credits for enterprise-scale use.

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Frequently Asked Questions

Find answers to common questions about Feedback Navigator

How are credits used?

Each feedback analysis consumes one credit.

Which data sources does the platform support?

It supports platforms like Trustpilot, Booking.com, Yelp, along with CSV uploads and API integration.

What are custom categories?

They allow users to define specific categories for feedback detection.

How does sentiment analysis work?

It uses advanced language models to determine the overall sentiment and detect emotions in feedback.

What is request detection?

It identifies common customer requests to help businesses prioritize actions.

How do custom workflows function?

They use webhooks to automate responses or trigger actions when new reviews are analyzed.