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Feedback Rivers

Feedback Rivers

Feedback Rivers consolidates customer feedback into a clear, actionable system of record for improved decision-making.

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About Feedback Rivers

Feedback Rivers is a comprehensive feedback aggregation platform that consolidates all your customer insights into a single, accessible system. It makes feedback visible across teams, enabling quick analysis and action to enhance products and customer satisfaction. By integrating various feedback sources, it helps organizations listen better and respond more effectively to customer needs.

How to Use

Connect Feedback Rivers with your existing tools to collect and analyze customer feedback effortlessly. It displays feedback in a user-friendly format and shares insights through Slack channels for team visibility. AI-driven analytics help you monitor and improve your product based on customer input.

Features

  • AI-Driven Customer Insights
  • Comprehensive Feedback Analysis
  • Seamless Integration with Tools
  • Slack Message Sharing
  • Unified Feedback Collection

Use Cases

  • Identifying key areas for product enhancement through customer feedback.
  • Monitoring product performance trends over time.
  • Centralizing feedback from multiple sources into one platform.
  • Sharing actionable feedback across teams for better collaboration.

Best For

Customer Service TeamsCustomer Success TeamsMarketing DepartmentsLarge EnterprisesGrowing CompaniesProduct Managers

Pros

  • Transparent and accessible feedback process
  • Centralized system for managing feedback
  • Enhanced team collaboration via Slack integration
  • AI-powered insights for deeper customer understanding
  • Smooth integration with existing tools and workflows

Cons

  • SAML authentication not available on all plans
  • Some plans lack dedicated account management
  • Certain features are restricted to specific pricing tiers

Pricing Plans

Choose the perfect plan. All plans include 24/7 support.

Starter

$49/month

Ideal for small teams focusing on customer engagement. Includes 5 integrations and 100 feedback records.

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Most Popular

Business

$129/month

Designed for growing companies handling larger feedback volumes. Includes 10 integrations and 1,000 feedback records.

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Enterprise

Contact us

Suitable for large organizations with extensive feedback needs. Offers unlimited integrations and records.

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FAQs

Can I get a refund after starting the service?
Refunds are available within the first month of subscription. Refunds are not offered after this period.
Are there annual billing options?
Yes, annual plans are available at a discounted rate. Contact us for more details.
Is my data secure and where is it stored?
Our servers are based in the EU, GDPR compliant, and we implement strict security measures to protect your data.
Can Feedback Rivers integrate with my existing tools?
Yes, it seamlessly integrates with popular tools like Slack, CRMs, and survey platforms to streamline feedback collection.
Does Feedback Rivers support multiple feedback channels?
Yes, it consolidates feedback from various sources such as surveys, support tickets, and social media into one platform.