Feedback Rivers

Feedback Rivers consolidates customer feedback into a clear, actionable system of record for improved decision-making.

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About Feedback Rivers

Feedback Rivers is a comprehensive feedback aggregation platform that consolidates all your customer insights into a single, accessible system. It makes feedback visible across teams, enabling quick analysis and action to enhance products and customer satisfaction. By integrating various feedback sources, it helps organizations listen better and respond more effectively to customer needs.

How to Use

Connect Feedback Rivers with your existing tools to collect and analyze customer feedback effortlessly. It displays feedback in a user-friendly format and shares insights through Slack channels for team visibility. AI-driven analytics help you monitor and improve your product based on customer input.

Features

AI-Driven Customer Insights

Comprehensive Feedback Analysis

Seamless Integration with Tools

Slack Message Sharing

Unified Feedback Collection

Use Cases

Identifying key areas for product enhancement through customer feedback.

Monitoring product performance trends over time.

Centralizing feedback from multiple sources into one platform.

Sharing actionable feedback across teams for better collaboration.

Best For

Customer Service TeamsCustomer Success TeamsMarketing DepartmentsLarge EnterprisesGrowing CompaniesProduct Managers

Pros

Transparent and accessible feedback process

Centralized system for managing feedback

Enhanced team collaboration via Slack integration

AI-powered insights for deeper customer understanding

Smooth integration with existing tools and workflows

Cons

SAML authentication not available on all plans

Some plans lack dedicated account management

Certain features are restricted to specific pricing tiers

Pricing Plans

Choose the perfect plan for your needs. All plans include 24/7 support and regular updates.

Starter

$49/month

Ideal for small teams focusing on customer engagement. Includes 5 integrations and 100 feedback records.

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Business

$129/month

Designed for growing companies handling larger feedback volumes. Includes 10 integrations and 1,000 feedback records.

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Enterprise

Suitable for large organizations with extensive feedback needs. Offers unlimited integrations and records.

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Frequently Asked Questions

Find answers to common questions about Feedback Rivers

Can I get a refund after starting the service?

Refunds are available within the first month of subscription. Refunds are not offered after this period.

Are there annual billing options?

Yes, annual plans are available at a discounted rate. Contact us for more details.

Is my data secure and where is it stored?

Our servers are based in the EU, GDPR compliant, and we implement strict security measures to protect your data.

Can Feedback Rivers integrate with my existing tools?

Yes, it seamlessly integrates with popular tools like Slack, CRMs, and survey platforms to streamline feedback collection.

Does Feedback Rivers support multiple feedback channels?

Yes, it consolidates feedback from various sources such as surveys, support tickets, and social media into one platform.