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Feedback Sync

Feedback Sync

An AI-powered Slack application that consolidates and analyzes customer feedback to generate strategic insights for your organization.

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About Feedback Sync

Feedback Sync is an AI-enhanced Slack application that centralizes customer feedback from various sources, transforming it into actionable insights. By integrating with platforms like Slack, G2, Zendesk, and Jira, it automatically gathers and analyzes feedback, providing weekly updates on user trends directly within Slack channels. This tool enables product teams and customer success managers to quickly identify issues, accelerate decision-making, and improve products efficiently.

How to Use

Add Feedback Sync to your Slack workspace. Connect it with your preferred tools such as Slack channels, G2, Zendesk, and Jira. The app automatically collects feedback, performs analysis, and shares weekly user trend summaries within Slack for quick action.

Features

  • Weekly feedback trend summaries in Slack
  • Unified feedback repository for easy access
  • Seamless integration with Slack, G2, Zendesk, and Jira
  • AI-driven search, analysis, and insights

Use Cases

  • Enhancing team collaboration on customer feedback
  • Rapid identification of customer issues
  • Analyzing and managing customer churn risks
  • Developing improved products based on feedback
  • Proactively reducing customer churn

Best For

Product Development TeamsCustomer Success ManagersSupport TeamsProduct ManagersMarketing Departments

Pros

  • Provides comprehensive insights to support organizational decision-making
  • Speeds up product improvements by shortening feedback cycles
  • Automates feedback analysis using advanced AI technology
  • Integrates effortlessly with Slack, G2, Zendesk, and Jira
  • Centralizes customer feedback for easier management

Cons

  • Pricing details may require visiting the website’s pricing page
  • Potential for occasional inaccuracies in insights due to AI limitations

Pricing Plans

Choose the perfect plan. All plans include 24/7 support.

14-Day Free Trial

$0

Easily extract insights from support tickets and customer interviews during the trial period.

Get Started
Most Popular

Professional Plan

$99/month

Search and analyze customer feedback with keywords, AI-powered search, and custom tags.

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Enterprise Plan

Custom Pricing

Deliver insights directly into your enterprise Slack workspace, simplifying tool management and reducing context switching.

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FAQs

Which platforms does Feedback Sync integrate with?
Feedback Sync connects with Slack, G2, Zendesk, and Jira for comprehensive feedback management.
How does Feedback Sync assist in reducing customer churn?
It identifies emerging customer issues and trends, enabling proactive retention strategies.
Where are the weekly insights delivered?
Weekly summaries and insights are automatically sent directly to your Slack channels.
Can Feedback Sync analyze feedback from multiple sources?
Yes, it aggregates feedback from various integrated platforms for a complete overview.
Is there a free trial available for Feedback Sync?
Yes, a 14-day free trial allows you to explore all features before subscribing.