Fini

AI-powered support agents capable of resolving up to 80% of customer tickets for large-scale enterprises.

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AI Customer Service AI CRM AI Chatbot AI Agent

About Fini

Fini develops AI support agents that autonomously resolve up to 80% of customer support tickets for industries such as fintech, e-commerce, gaming, and health tech. Powered by an advanced knowledge engine, Fini agents understand complex workflows, perform real actions like issuing refunds or conducting KYC checks, and continually improve their performance. They achieve over 98% accuracy and seamlessly integrate with platforms like Zendesk, Salesforce, and internal APIs. Trusted by leading companies like Bitdefender and TrainingPeaks, Fini helps reduce support costs by up to 50% while enhancing customer satisfaction by 10%.

How to Use

Deploy Fini to create AI agents that handle customer inquiries in real time. Connect your knowledge base and integrate with support tools like Zendesk or Salesforce to automate multi-channel customer support efficiently.

Features

Supervised learning and safety guardrails

Data governance and compliance management

Customizable AI agent development

Secure API integrations

Real-time multi-channel customer support

Easy deployment without coding

Use Cases

Engage customers with personalized, AI-driven conversations.

Automate tasks such as updating CRM records, processing refunds, or conducting KYC checks.

Enhance customer loyalty with fast, accurate responses.

Provide 24/7 support across chat, email, and web channels.

Best For

Businesses aiming to improve customer satisfactionGaming industry companiesCustomer Experience ManagersE-commerce platformsOrganizations seeking support cost reductionCompanies scaling customer support operationsFinancial services firmsHealth and fitness brandsCX leadership teamsLarge enterprises

Pros

Smooth transition between AI and human agents for complex issues

Enterprise-grade security including SOC 2, GDPR, HIPAA, ISO standards

Available 24/7 for continuous customer support

Increases CSAT by over 10% and cuts support costs by up to 50%

Performs complex actions beyond simple question answering

Learns and improves continuously through self-training

Deep understanding of user intent for personalized interactions

Achieves resolution rates exceeding 80% in case studies

Quick, no-code deployment with extensive tool integrations

Cons

No specific drawbacks are indicated in the available information.

Frequently Asked Questions

Find answers to common questions about Fini

What is Fini?

Fini is an AI-driven support platform that automates customer service by resolving up to 80% of support tickets with intelligent agents.

What tasks can Fini handle?

Fini manages complex workflows such as refunds, KYC checks, CRM updates, and order-related inquiries.

Can Fini integrate with existing support tools?

Yes, Fini seamlessly integrates with platforms like Zendesk, Salesforce, Intercom, Slack, and internal APIs.

How accurate are Fini’s responses?

Fini provides over 98% accuracy by leveraging a proprietary knowledge engine and continuous learning capabilities.

Who benefits from using Fini?

Enterprises in fintech, e-commerce, gaming, and health tech, including companies like Bitdefender and TrainingPeaks, utilize Fini to lower support costs and improve customer satisfaction.

How does Fini ensure data security?

Fini complies with SOC 2, GDPR, HIPAA, and ISO standards, offering secure API integrations, role-based access, and end-to-end encryption to safeguard customer data.