FixitAI
AI-powered platform that analyzes customer interactions to enhance revenue and reduce operational costs.
About FixitAI
fiXit is an advanced AI platform designed to analyze customer interactions, helping businesses increase revenue and lower costs. It offers call auditing, conversation insights, and compliance monitoring, transforming conversations into actionable data. Key features include multilingual analysis, real-time agent coaching, and automation to optimize processes and improve customer experience.
How to Use
Upload call recordings, configure your settings and success metrics, and start analyzing conversations. The platform provides insights, monitors agent performance, and helps improve sales effectiveness through data-driven feedback.
Features
- Multilingual conversation analysis in over 250 languages
- Intent and topic detection for deeper insights
- Sentiment analysis to understand customer emotions
- Process automation to streamline workflows
- AI-powered call auditing for compliance and quality
- Real-time agent guidance for improved performance
Use Cases
- Monitor and manage customer interactions
- Optimize revenue through data insights
- Deliver real-time coaching to sales teams
- Enhance decision-making with actionable analytics
- Automate customer engagement processes
- Identify key challenges during customer conversations
- Accelerate training and onboarding
Best For
Customer support teamsSales professionalsCall centersBusinesses seeking improved customer engagementOrganizations aiming to optimize sales performanceCustomer service managers
Pros
- Ensures compliance with automated call monitoring
- Reduces operational risks
- Provides real-time coaching for agents
- Simplifies onboarding and training
- Drives sales growth
- Lowers operational expenses
- Generates actionable customer feedback
Cons
- Pricing details require contacting sales (not publicly listed)
- Initial setup and configuration needed
FAQs
What results can I expect from using fiXit AI in the first month?
You can gain detailed call insights, improve agent performance, refine sales strategies, reduce costs by up to 80%, lower operational risks, and increase actionable customer feedback by four times.
Which systems does fiXit AI integrate with?
fiXit AI seamlessly integrates with CRM platforms, order management systems, ticketing tools, and agent desktops.
How does fiXit AI's virtual trainer benefit my team?
The virtual trainer offers real-time, effective coaching without the need for coding, enhancing agent skills instantly.
Can fiXit AI analyze conversations in multiple languages?
Yes, it supports conversation analysis in over 250 languages, enabling global business insights.
Is training required to use fiXit AI effectively?
Minimal training is needed; the platform is designed for ease of use and quick deployment.