Forethought

Forethought's AI platform automates the support ticket lifecycle, reducing costs and enhancing customer service quality.

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About Forethought

Forethought offers an advanced AI platform that automates and streamlines the entire support ticket process. It helps reduce support costs, accelerates issue resolution, and delivers exceptional customer experiences. With multi-agent capabilities, Forethought’s AI agents resolve issues autonomously, assist support agents, and provide valuable insights. Designed for enterprise support teams, it enhances efficiency and customer satisfaction across channels.

How to Use

Integrate Forethought seamlessly with your existing helpdesk and CRM systems. The AI agents will automatically handle ticket classification, resolve customer issues, and support your support team in real-time.

Features

AI Copilot to empower support agents

Advanced Ticket Classification for efficient routing

End-to-End Issue Resolution with AI agents

Multi-Channel CX Automation System

AI-Generated Insights to identify knowledge gaps

Omnichannel AI Support for cross-platform issue handling

Use Cases

Streamlining support workflows and reducing ticket volume

Empowering support agents with real-time AI analysis

Speeding up resolutions in eCommerce and retail sectors

Providing comprehensive support across multiple channels

Improving customer satisfaction through instant issue resolution in SaaS environments

Best For

Support AgentsCustomer Experience TeamsOperations ManagersIT & Security TeamsContent Management Professionals

Pros

Reduces support operational costs

Identifies and addresses knowledge gaps with AI insights

Speeds up issue resolution times

Delivers high-quality customer service

Seamlessly integrates with top helpdesk and CRM platforms

Empowers support teams with AI assistance

Cons

Initial training may be needed on existing data

Effectiveness depends on data quality

Learning curve for adapting to AI-driven workflows

Pricing Plans

Choose the perfect plan for your needs. All plans include 24/7 support and regular updates.

Basic

Boost efficiency with AI-powered support

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Professional

Enhance your support capabilities with advanced AI tools

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Enterprise

Complete AI support solution for large organizations

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Frequently Asked Questions

Find answers to common questions about Forethought

How does Forethought enhance the customer experience?

Forethought accelerates issue resolution, supports agents with AI tools, and creates exceptional customer interactions through its multi-agent system.

What results can I expect from using Forethought?

Forethought delivers a 15x return on investment, reduces first response times by 55%, and achieves resolution rates up to 98%.

Which systems does Forethought integrate with?

Forethought seamlessly connects with leading helpdesk platforms, CRMs, contact centers, and knowledge bases.

What are the main features of Forethought’s platform?

Key features include AI Surfaced Insights, Omnichannel Support, Smarter Ticket Classification, and AI Copilot for agents.

Which industries benefit most from Forethought?

Forethought serves sectors such as SaaS, eCommerce, retail, fintech, healthcare, and mobile app support.