Forethought
Forethought's AI platform automates the support ticket lifecycle, reducing costs and enhancing customer service quality.
About Forethought
Forethought offers an advanced AI platform that automates and streamlines the entire support ticket process. It helps reduce support costs, accelerates issue resolution, and delivers exceptional customer experiences. With multi-agent capabilities, Forethought’s AI agents resolve issues autonomously, assist support agents, and provide valuable insights. Designed for enterprise support teams, it enhances efficiency and customer satisfaction across channels.
How to Use
Integrate Forethought seamlessly with your existing helpdesk and CRM systems. The AI agents will automatically handle ticket classification, resolve customer issues, and support your support team in real-time.
Features
- AI Copilot to empower support agents
- Advanced Ticket Classification for efficient routing
- End-to-End Issue Resolution with AI agents
- Multi-Channel CX Automation System
- AI-Generated Insights to identify knowledge gaps
- Omnichannel AI Support for cross-platform issue handling
Use Cases
- Streamlining support workflows and reducing ticket volume
- Empowering support agents with real-time AI analysis
- Speeding up resolutions in eCommerce and retail sectors
- Providing comprehensive support across multiple channels
- Improving customer satisfaction through instant issue resolution in SaaS environments
Best For
Pros
- Reduces support operational costs
- Identifies and addresses knowledge gaps with AI insights
- Speeds up issue resolution times
- Delivers high-quality customer service
- Seamlessly integrates with top helpdesk and CRM platforms
- Empowers support teams with AI assistance
Cons
- Initial training may be needed on existing data
- Effectiveness depends on data quality
- Learning curve for adapting to AI-driven workflows
Pricing Plans
Choose the perfect plan. All plans include 24/7 support.