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Fundamento

Fundamento

Fundamento leverages advanced generative AI to enhance front-line employee productivity and improve agent performance with the intelligent Yara virtual assistant.

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About Fundamento

Fundamento empowers organizations to boost front-line efficiency, reduce operational costs, and deliver superior customer outcomes through cutting-edge generative AI technology. The platform features Yara, an AI-powered virtual assistant built on a robust enterprise tech stack from IBM and Google. Agents benefit from real-time, intelligent support that enables faster, more accurate responses. They can effortlessly access company information, automate routine tasks, receive contextual prompts during customer interactions, and communicate effectively across languages. Seamless integration with existing systems allows Yara to scale across multiple regions, utilizing advanced multilingual translation capabilities. Leading companies like Paisabazaar, Flipkart, Zomato, and Absolute have achieved remarkable results using Fundamento.

How to Use

Fundamento integrates smoothly with existing enterprise systems, deploying Yara, an AI-powered virtual assistant, to support frontline teams. Agents receive real-time guidance, access critical information, automate repetitive tasks, and get prompts during customer engagements for improved service quality.

Features

  • Built on IBM and Google enterprise AI technology
  • Multilingual support with real-time translation
  • AI virtual assistant Yara for agent support
  • Seamless integration with current systems
  • Provides real-time, intelligent agent assistance

Use Cases

  • Training agents within workflow processes
  • Automating routine tasks for customer service teams
  • Enhancing agent effectiveness and performance
  • Delivering instant prompts during customer calls
  • Supporting distributed teams across regions

Best For

Growing enterprisesCustomer service teamsContact centersFrontline support staffMultinational organizations

Pros

  • Improves agent efficiency and effectiveness
  • Scalable AI solution for growing businesses
  • Enhances frontline productivity
  • Reduces operational costs
  • Delivers measurable business improvements
  • Supports multiple languages with translation

Cons

  • Dependent on IBM and Google technology platforms
  • May require training for agents to adapt to Yara
  • Requires integration with existing systems

FAQs

What is Yara?
Yara is an AI-powered virtual assistant designed by Fundamento to enhance agent performance and support customer interactions.
Which technologies power Yara?
Yara is built using generative AI technology on enterprise-grade platforms from IBM and Google.
How does Fundamento improve business outcomes?
It boosts front-line efficiency, reduces costs, and helps organizations deliver superior customer experiences.
Can Fundamento support multiple languages?
Yes, it features multilingual capabilities with built-in translation to support global teams.
Is integration with existing systems straightforward?
Yes, Fundamento seamlessly integrates with your current infrastructure to enable quick deployment.