Glia

AI-powered contact center software that unifies digital and voice customer interactions for a seamless experience.

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AI Call Center AI Customer Service AI Copilot AI Chatbot AI Voice Assistants

About Glia

Glia offers advanced AI Contact Center Software designed to enhance customer experience by automating, assisting, and analyzing interactions across digital and voice channels through a unified platform. It helps organizations build cost-efficient, scalable support solutions for industries such as banking, healthcare, credit unions, and insurance. The platform features the innovative 'Priceless Pricing™' model, providing unlimited usage without per-minute, per-seat, or per-token charges, enabling businesses to maximize ROI while delivering exceptional service.

How to Use

Glia's platform combines AI and human agents to deliver enhanced customer interactions across digital and voice channels. Users utilize AI Virtual Assistants for self-service, AI CoPilots to support agents, data-driven insights for managers, and intelligent routing to optimize journeys. The platform integrates smoothly with existing systems, providing a ChannelLess® experience that automates, assists, and analyzes every interaction.

Features

Real-time reporting and actionable insights
AI-driven insights, automation, and analysis for management
ChannelLess® architecture for seamless integration
Advanced digital support including AI Self-Service and Agent Assistance
AI Virtual Assistants for automated customer self-service
Intelligent voice features such as interaction automation, agent co-pilots, predictive routing, and cognitive quality management
Performance management tools powered by AI for leadership
AI CoPilots assist agents with coaching, automation, and wrap-up processes
Robust security and HIPAA-compliant infrastructure

Use Cases

Increasing deposit growth and customer retention
Providing IT helpdesk support
Driving loan conversions and growth
Delivering customer service for banking institutions
Enhancing healthcare customer support
Supporting mergers and acquisitions
Assisting with online banking services
Customer service solutions for insurance companies
Managing virtual branch operations
Handling overflow and after-hours support
Customer support for credit unions

Best For

High-trust financial institutionsBanks and credit unionsHealthcare providersInsurance companiesContact center leadersSupport agentsExecutives overseeing customer serviceContact center managers

Pros

Provides a fixed, unlimited usage pricing model with no additional fees per minute, seat, or token.
Delivers AI-powered insights and automation for all organizational levels.
Supports high-trust industries with tailored solutions for banking, healthcare, and insurance.
Designed to maximize ROI by enhancing efficiency and automation.
Features ChannelLess® architecture for a connected customer experience.
Offers 24/7 support and reduces costs by minimizing outsourcing needs.
Supports scalable operations without increasing staff.
Ensures high security and compliance standards, including HIPAA.
Integrates AI and human agents across all communication channels for a unified experience.

Cons

No specific disadvantages are noted in the provided marketing content.

Pricing Plans

Choose the perfect plan. All plans include 24/7 support.

Priceless Pricing™

A flexible pricing model offering a fixed rate with unlimited usage, harnessing the full power of AI without per-minute, per-seat, or per-token fees. Tiered plans are tailored to organizational needs, promoting cost-efficiency and automation.

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FAQs

What is Glia's 'Priceless Pricing™' model?

Glia's 'Priceless Pricing™' offers a single fixed fee with unlimited usage, eliminating per-minute, per-seat, and per-token charges. It is designed to optimize cost-efficiency and support automation based on organizational needs.

Which industries benefit most from Glia's platform?

Glia serves high-trust industries such as banking, credit unions, healthcare, and insurance, providing customized solutions to meet their specific customer support needs.

How does Glia improve customer experience?

Glia enhances support by unifying AI and human interactions across channels, offering automated self-service, intelligent routing, and AI insights for a seamless, personalized customer journey.

What is the ChannelLess® customer experience?

The ChannelLess® architecture ensures a fully connected experience across all communication channels, eliminating silos and providing consistent context throughout the customer journey.

Can Glia help reduce contact center costs?

Yes, by automating routine tasks, supporting self-service, and enabling scalable operations, Glia helps lower operational costs while maintaining high service quality.