impaction.ai
Powerful analytics engine for evaluating and analyzing data from Large Language Model (LLM)-based conversational products, enhancing chatbot performance and insights.
About impaction.ai
Coxwave Align is an advanced analytics platform tailored for organizations seeking detailed insights into LLM-based conversational products. It provides real-time monitoring of interactions, comprehensive analysis of user and chatbot data, and tools to assess and improve chatbot accuracy by reducing hallucinations. The platform features scalable data processing, powerful search capabilities, and actionable insights to optimize conversational AI performance.
How to Use
Integrate the provided SDKs to capture real-time data from your AI chatbot and users. Use the platform’s search tools to identify critical data points. Analyze user and chat interactions to pinpoint improvement areas. Convert insights into automated action items for efficient optimization.
Features
- Scalable, high-volume data analysis
- Real-time chatbot interaction dashboard
- Easy-to-integrate SDK for data collection
- Advanced natural language search capabilities
- Copilot feature for contextual data insights
- SOC II and GDPR compliance for data security
- Generation of actionable insights for optimization
Use Cases
- Track and analyze user interactions with chatbots
- Identify and reduce chatbot hallucinations
- Assess chatbot performance after updates
- Improve chatbot responses through detailed data analysis
Best For
Pros
- Delivers actionable insights to improve chatbot quality
- Ensures data security with SOC 2 and GDPR compliance
- Simplifies analysis of LLM-based conversational data
- Quick setup in just 15 minutes for developers
- Flexible, scalable solutions for diverse security needs
Cons
- Pricing details available upon request from sales
- Some features like Align Academy are upcoming
- On-premise solutions may involve additional setup and maintenance