impel.io
AI-driven customer lifecycle management tailored for the automotive industry, enhancing dealership performance and customer engagement.
About impel.io
Impel AI is an advanced customer lifecycle management platform specifically designed for the automotive sector. It provides tools for vehicle merchandising, customer communication, and imaging enhancements, all aimed at boosting customer satisfaction and dealership profitability. The platform seamlessly integrates with existing systems, enabling personalized engagement throughout every stage of the customer journey—from online searches to service visits and beyond.
How to Use
Dealerships can leverage Impel AI to enhance online vehicle merchandising with 360° WalkArounds and AI image improvements. Use AI chatbots and sales copilots to improve customer communication, while automating service outreach to streamline operations. The platform integrates effortlessly with CRM, DMS, and inventory systems for a unified retail experience.
Features
- AI-driven customer communication tools including sales copilots and service chatbots
- Advanced vehicle merchandising with 360° Walkarounds and video tours
- Robust security protocols and compliance standards
- End-to-end customer lifecycle management powered by AI
- Imaging solutions such as AI image enhancement and damage tagging
Use Cases
- Generating additional service appointments
- Enhancing customer engagement and communication
- Boosting online vehicle merchandising
- Increasing showroom appointment conversions
- Driving vehicle sales growth
Best For
Pros
- Enhances customer experience and improves sales results
- Comprehensive AI platform covering all retail aspects
- Ensures enterprise-level security and compliance
- Offers customizable branding controls
- Integrates smoothly with existing CRM, DMS, and inventory systems
Cons
- Dependent on data quality and system integration effectiveness
- Potential reduction in human interaction due to AI automation
- Requires investment and training for optimal deployment