Inline Help
AI-driven customer self-service platform designed for in-app support and efficient issue resolution.
About Inline Help
Inline Help is an AI-powered customer support platform that connects your knowledge base to an in-app assistant. It provides real-time support through explanations, interactive tooltips, a chatbot, and efficient ticket handling—all within a single widget. Designed to enhance user experience, it streamlines issue resolution with intelligent, AI-driven features that adapt to your support needs.
How to Use
Integrate your knowledge base with Inline Help to activate the in-app assistant. Users can tap on website elements to get instant insights, chat with the AI bot, submit support tickets, and access your knowledge base effortlessly.
Features
- User-Friendly Support Ticket Form
- All-in-One Support Widget
- AI-Driven Knowledge Base Optimization
- In-App Contextual Explanations
- Dynamic Knowledge Base Access
- Real-Time Chatbot Assistance
Use Cases
- Providing instant guidance on website elements.
- Delivering real-time customer support via chatbots.
- Facilitating quick issue reporting with in-app forms.
- Empowering users with context-aware knowledge access.
Best For
Pros
- Provides instant support and explanations with AI assistance.
- Simplifies ticket submission within the in-app environment.
- Continuously enhances the knowledge base through AI feedback.
- All essential support features consolidated into a single widget.
- Improves user experience while reducing support workload.
Cons
- Effectiveness depends on the quality of your knowledge base.
- Initial setup and integration may require effort.
- Higher usage tiers can incur additional costs.
Pricing Plans
Choose the perfect plan. All plans include 24/7 support.
Essentials
Per website per month. Includes up to 250 pages, explanations, tooltips, chatbot, knowledge base, ticket form, GPT-4 integration, 5,000 message credits (+$50/1K messages), single user seat, and email support.
Get StartedGrowth
Per website per month. Supports up to 500 pages, includes all Essentials features, help desk ticket responses, 10,000 message credits (+$50/1K messages), three user seats (+$10/seat), no Inline Help branding, and email support.
Get StartedEnterprise
Tailored support for large organizations with custom content, advanced AI features, dedicated sources, multiple seats, security reviews, and premium support options.
Get Started