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Inline Help

AI-driven customer self-service platform designed for in-app support and efficient issue resolution.

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AI Customer Service AI Chatbot AI Knowledge Base

About Inline Help

Inline Help is an AI-powered customer support platform that connects your knowledge base to an in-app assistant. It provides real-time support through explanations, interactive tooltips, a chatbot, and efficient ticket handling—all within a single widget. Designed to enhance user experience, it streamlines issue resolution with intelligent, AI-driven features that adapt to your support needs.

How to Use

Integrate your knowledge base with Inline Help to activate the in-app assistant. Users can tap on website elements to get instant insights, chat with the AI bot, submit support tickets, and access your knowledge base effortlessly.

Features

User-Friendly Support Ticket Form

All-in-One Support Widget

AI-Driven Knowledge Base Optimization

In-App Contextual Explanations

Dynamic Knowledge Base Access

Real-Time Chatbot Assistance

Use Cases

Providing instant guidance on website elements.

Delivering real-time customer support via chatbots.

Facilitating quick issue reporting with in-app forms.

Empowering users with context-aware knowledge access.

Best For

UX and UI DesignersProduct ManagersCustomer Support TeamsTechnical WritersSaaS CompaniesSoftware Development Firms

Pros

Provides instant support and explanations with AI assistance.

Simplifies ticket submission within the in-app environment.

Continuously enhances the knowledge base through AI feedback.

All essential support features consolidated into a single widget.

Improves user experience while reducing support workload.

Cons

Effectiveness depends on the quality of your knowledge base.

Initial setup and integration may require effort.

Higher usage tiers can incur additional costs.

Pricing Plans

Choose the perfect plan for your needs. All plans include 24/7 support and regular updates.

Essentials

$97

Per website per month. Includes up to 250 pages, explanations, tooltips, chatbot, knowledge base, ticket form, GPT-4 integration, 5,000 message credits (+$50/1K messages), single user seat, and email support.

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Growth

$247

Per website per month. Supports up to 500 pages, includes all Essentials features, help desk ticket responses, 10,000 message credits (+$50/1K messages), three user seats (+$10/seat), no Inline Help branding, and email support.

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Enterprise

Custom Pricing

Tailored support for large organizations with custom content, advanced AI features, dedicated sources, multiple seats, security reviews, and premium support options.

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Frequently Asked Questions

Find answers to common questions about Inline Help

What is Inline Help?

Inline Help is an AI-driven customer support platform that transforms your knowledge base into an instant support system, improving user experience and operational efficiency.

What features are included in Inline Help?

Inline Help offers real-time explanations, interactive tooltips, an AI chatbot, streamlined ticket handling, and a comprehensive search—all integrated into one support widget.

How does Inline Help improve the knowledge base?

It uses AI feedback to identify gaps, optimize content dynamically, and ensure your knowledge base remains accurate and comprehensive.

Can Inline Help be customized for my business?

Yes, especially at the enterprise level, it offers custom content, AI sources, and dedicated support tailored to your organization's needs.

Is technical support available after setup?

Yes, our team provides dedicated assistance, security reviews, and ongoing support to ensure seamless integration and operation.