intercom.com

AI-driven customer service platform featuring an intelligent AI agent, ticket management, inbox organization, and a comprehensive help center.

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AI Agent AI Customer Service AI Assistant AI Copilot AI Chatbot AI Knowledge Base AI Workflow No-Code&Low-Code AI Call Center AI Response Generator

About intercom.com

Intercom is an AI-first customer service platform that streamlines customer interactions across multiple channels. It includes Fin AI Agent, a human-quality AI support agent, along with tools for ticketing, inbox management, phone support, and a detailed help center. Designed to improve response times and support efficiency, Intercom empowers support teams with instant, accurate answers and advanced automation features.

How to Use

Integrate Intercom with your existing systems or adopt its full AI-first platform. Manage customer inquiries, automate workflows, and deliver AI-supported assistance across multiple channels seamlessly.

Features

AI-enhanced inbox to boost agent productivity

Omnichannel support including inbox, tickets, phone, and help center

AI insights and analytics for performance improvement

Fin AI Agent providing automated customer support

Visual workflow automation builder

Use Cases

Monitoring customer service performance

Delivering instant support with Fin AI Agent

Automating support workflows for efficiency

Equipping agents with AI-powered tools

Handling inquiries across multiple channels

Best For

Businesses aiming to enhance customer service efficiencySupport team managersOrganizations integrating AI into customer supportStartups and large enterprises alikeCustomer support teams seeking automation

Pros

Supports multiple communication channels

Automates workflows to save time

Provides detailed analytics and insights

Features a high-quality AI support agent (Fin AI Agent)

Offers a comprehensive AI-first customer service solution

Cons

Requires time to master all features

Pricing structure can be complex (per seat and resolution fees)

AI reliance may not suit every customer interaction

Pricing Plans

Choose the perfect plan for your needs. All plans include 24/7 support and regular updates.

Essential

$29 per seat/month (billed annually) plus $0.99 per Fin resolution

Includes Fin AI Agent, Messenger, shared inbox, ticketing, pre-built reports, and a public help center.

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Advanced

$85 per seat/month (billed annually) plus $0.99 per Fin resolution

Includes all Essential features plus multiple team inboxes, workflow automation builder, round-robin assignment, private and multilingual help center, with 20 free Lite seats.

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Expert

$132 per seat/month (billed annually) plus $0.99 per Fin resolution

Includes all Advanced features plus SSO, HIPAA compliance, SLAs, multibrand messenger and help center, with 50 free Lite seats.

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Fin AI Agent (integrated with existing helpdesk)

$0.99 per Fin resolution (minimum 50 resolutions per month)

Utilize Fin AI support with your current helpdesk systems like Zendesk, Salesforce, and others.

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Copilot

$29 per agent/month (billed annually)

Enhance agent efficiency with a personal AI assistant in the inbox. Free for up to 10 tickets or conversations per agent/month.

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Proactive Support Plus

$99/month

Advanced in-app and outbound support features including posts, checklists, product tours, surveys, and campaign series. Includes 500 messages sent monthly.

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Frequently Asked Questions

Find answers to common questions about intercom.com

How does Intercom's pricing structure work?

Pricing varies based on whether you purchase the full platform with Fin AI Agent or add Fin to your existing helpdesk like Zendesk. The platform plans (Essential, Advanced, Expert) include seat fees plus $0.99 per Fin resolution. For Fin on third-party helpdesks, it's $0.99 per resolution with a minimum of 50 resolutions monthly.

How can I try Intercom for free?

Intercom offers a 14-day free trial without requiring a credit card. During the trial, you access all features included in the Essential, Advanced, and Expert plans, plus Proactive Support Plus, Fin AI Agent, and Copilot.

What is Fin AI Agent?

Fin AI Agent is an intelligent AI assistant that provides quick, accurate responses to customers via chat, email, SMS, and social media 24/7. It is included in all plans, with a simple cost of $0.99 per resolution.

What is the Copilot feature?

Copilot is an AI assistant within the Intercom inbox that helps agents find answers faster, troubleshoot issues, and respond efficiently, enabling stronger customer relationships.

Can I integrate Fin AI with my existing helpdesk?

Yes, Fin AI can be integrated with popular helpdesk systems like Zendesk and Salesforce, allowing you to leverage AI support without replacing your current tools.