Kastro

AI-driven customer support platform utilizing ChatGPT, designed for startups and independent entrepreneurs seeking efficient assistance solutions.

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About Kastro

Kastro is an AI-first customer support solution tailored for startups and indie hackers. Leveraging ChatGPT, it creates an intelligent support agent that streamlines customer interactions, reduces operational costs, and increases revenue with 24/7 automated responses. Kastro offers an integrated platform where AI and human support collaborate effectively, focusing on handling repetitive inquiries and recommending relevant help center articles.

How to Use

Connect your knowledge base to train ChatGPT as your support agent. Kastro then manages repetitive questions, recommends help center articles, and organizes conversations. Use the AI workspace to summarize exchanges, expand responses, and rephrase answers, enabling your support team to focus on complex issues.

Features

Customer Insights and Analytics

Comprehensive Help Center

Predefined Quick Replies

Detailed Support Reporting

AI-Powered Support Workspace

GPT Chatbot Integration

Website Content Crawler

Typing Assistance Suggestions

Offline AI Support

Live Chat Functionality

Use Cases

Automated offline responses for customer queries

Streamlined customer support automation

Conversation summarization

Lead generation through chat interactions

Assistance with coding and development

Expanding and refining reply content

Handling repetitive customer questions

Recommending relevant help articles

Rephrasing responses for clarity

Best For

Independent EntrepreneursStartup TeamsCustomer Support DepartmentsSmall Business Owners

Pros

Seamless integration with ChatGPT

User-friendly setup and training

Provides intelligent typing suggestions

Includes an AI-powered workspace for efficiency

Website crawler simplifies migration

Built-in help center support

Enhances revenue streams

Offers 24/7 automated responses

Reduces overall support costs

Support for team collaboration

Cons

AI may not resolve highly complex issues

Requires initial training with your knowledge base

Message credits are limited based on subscription plan

Additional costs apply for GPT-4 access

Pricing Plans

Choose the perfect plan for your needs. All plans include 24/7 support and regular updates.

Free

Supports one website, 100 AI credits one-time, access to Help Center, 50 articles, and GPT-3.5.

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Starter

$35

Supports one website, 2,000 monthly AI credits, Help Center access with 100 articles, GPT-3.5, and typing suggestions.

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Professional

$75

Supports three websites, 5,000 monthly AI credits, Help Center with 200 articles, GPT-3.5, typing suggestions, and two months of conversation history.

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Elite

$275

Supports ten websites, 20,000 monthly AI credits, unlimited help articles, GPT-3.5 and GPT-4 access, priority support, custom domain embedding, branding removal, and custom integrations.

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Frequently Asked Questions

Find answers to common questions about Kastro

Can I test Kastro before subscribing?

Yes, we offer a free plan to explore Kastro's features and capabilities without commitment. Learn more on our pricing page.

How are message counts calculated?

Each reply with up to 1,500 tokens counts as one message. Outgoing messages from your support team are not included.

What happens if my message credits run out before renewal?

Customer messages will be forwarded to a human operator, and Kastro will stop responding until credits are replenished.

Do you support GPT-4?

Yes, GPT-4 is available, but it incurs higher costs, including more expensive message quotas.

Is Kastro capable of supporting languages other than English?

Absolutely, Kastro works effectively on websites in multiple languages, not just English.

Can I request custom features or integrations?

Yes, premium customers on the Elite plan can collaborate with us to develop custom solutions tailored to your needs.