Luminous CRM

WhatsApp Business API platform designed for effective marketing, sales automation, customer service, and support management.

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About Luminous CRM

Luminous CRM is a comprehensive WhatsApp Business API platform that streamlines marketing, sales, customer support, and service operations. It enables personalized communication and increased sales through features like AI-powered automation, WhatsApp catalog and payments, bulk messaging, and multi-agent live chat support.

How to Use

Connect Luminous CRM to your WhatsApp Business API account to automate messaging using AI chatbots, showcase products with catalogs and payments, broadcast bulk messages, and manage customer interactions with multi-agent live chat.

Features

Clickable WhatsApp ads for lead generation

AI-powered automation for messaging

WhatsApp Catalog and integrated Payments

Multi-agent live chat support

Bulk messaging and broadcast capabilities

Use Cases

Sales and lead generation

Customer support and engagement

Marketing campaigns

Healthcare communication

Educational outreach

Ecommerce sales

Best For

Ecommerce brandsMarketing agenciesEducational institutionsHealthcare providersSales teamsCustomer support teams

Pros

Supports multi-agent live chat for efficient customer service

Enables seamless shopping experiences on WhatsApp

Integrates with Shopify and WooCommerce stores

Allows unlimited bulk messaging to large audiences

Automates support with AI chatbots

Cons

Conversation charges depend on message type

Initial setup may require technical expertise

Pricing is billed annually

Pricing Plans

Choose the perfect plan for your needs. All plans include 24/7 support and regular updates.

Basic

UGX 200,000/month

Supports unlimited users and includes 1,000 free service conversations monthly.

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Pro

UGX 350,000/month

Supports unlimited users with 1,000 free service conversations per month.

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Enterprise

Custom

Tailored solutions with unlimited users and 1,000 free service conversations monthly.

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Frequently Asked Questions

Find answers to common questions about Luminous CRM

What is a WhatsApp Conversation?

A WhatsApp Conversation occurs within a 24-hour messaging window initiated when a business contacts a user. During this period, unlimited messages, including templates, can be exchanged without extra costs.

How are WhatsApp Conversations billed?

Charges depend on the message category—Marketing, Authentication, Utility, or Service—and vary by the recipient's country.

Are there free conversations available?

Yes, businesses receive 1,000 complimentary conversations each month for Service category messages.

What if a conversation involves multiple categories?

Charges are applied separately for each category involved in the conversation, based on the category's message type.

Can I send bulk messages to all contacts?

Yes, bulk messaging allows you to broadcast messages to unlimited contacts, making it ideal for marketing and updates.

Is technical knowledge required for setup?

Some technical understanding is recommended for initial integration and setup but detailed support is available.

Does the platform support automation?

Yes, AI-powered automation helps manage customer interactions efficiently and reduces manual effort.

Can I integrate with e-commerce platforms?

Absolutely, integration with Shopify and WooCommerce enables direct product showcasing and payment processing via WhatsApp.