Mava

AI-powered customer support platform designed for community channels, featuring shared inbox management and automation capabilities.

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About Mava

Mava is an AI-driven customer support platform that seamlessly connects to your community channels. Manage support requests with a shared inbox, monitor key metrics, and leverage AI to automatically respond within private tickets and public Discord channels around the clock, supporting over 100 languages. It is the ideal platform for community-focused businesses to deliver efficient support, respond promptly, and optimize customer interactions from a single, unified interface.

How to Use

Connect Mava to your community channels such as Discord, Telegram, Slack, and your web chat. Train the AI with your knowledge base, enabling it to automatically handle support requests in public chats and private tickets. Use the shared inbox to efficiently manage and track all support interactions.

Features

Unified shared inbox for support request management
Real-time analytics and performance metrics
AI-powered automation to streamline responses
Customizable web chat widget for your website
Integrations with Discord, Telegram, Slack, email, and web chat
Support for multiple languages

Use Cases

Enhance customer satisfaction with instant web chat support
Automate responses to FAQs in Discord and Telegram communities
Provide 24/7 multilingual customer support
Centralize support tickets from various channels into one inbox

Best For

Discord community managersCustomer support teamsCommunity-driven brandsCommunity moderatorsTelegram group administrators

Pros

AI automation reduces support team workload
Faster response times improve customer satisfaction
Centralized management of multi-channel support requests
Multilingual support expands global reach
Scalable platform for growing communities

Cons

AI may need human oversight for complex issues
Initial AI training requires a knowledge base setup
Advanced features are limited to paid plans

Pricing Plans

Choose the perfect plan. All plans include 24/7 support.

Starter

Supports up to 100 support requests per month

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Bullish

$99

Supports up to 500 support requests monthly

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Diamond

$199

Supports up to 2,000 support requests per month

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Whale

$599

Supports up to 10,000 support requests monthly

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Bullish (Annual)

$83

Monthly billing per workspace, billed yearly

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Diamond (Annual)

$166

Monthly billing per workspace, billed annually

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Whale (Annual)

$499

Monthly billing per workspace, billed yearly

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FAQs

Is there a free trial available?

Yes, Mava offers a free plan for small communities, supporting up to 100 support requests monthly. It’s a great way to test the platform. While some advanced features are exclusive to paid plans, most functionalities are accessible in the free tier, though activation may require upgrading.

How many team members can I add?

There is no limit to the number of users on any plan. Pricing is based on support request volume, not team size. Your entire team can access Mava at no extra cost, and AI features are included across all plans.

Does Mava provide support agents or moderators?

Mava is a support automation platform for your internal team’s use. We do not offer outsourced support services but can connect you with trusted partners for support outsourcing if needed.

Can Mava handle multiple languages?

Yes, Mava supports over 100 languages, enabling you to provide multilingual customer support across your community channels.

Is it easy to integrate Mava with my channels?

Absolutely. Mava easily connects with popular platforms like Discord, Telegram, Slack, and your web chat, allowing seamless integration and setup.

What if I need help setting up or training the AI?

Our support team provides guidance during setup, including training the AI with your knowledge base to ensure accurate and effective responses.