Mixdesk

AI-powered social customer service and marketing platform designed for global enterprises.

AI Agent AI Customer Service AI Marketing Large Language Models (LLMs)AI Chatbot AI Social Media AI Email Marketing AI Translate AI Copilot

About Mixdesk

Mixdesk is an AI-driven social customer service platform built for global expansion. It consolidates multiple channels such as websites, WhatsApp, Facebook, Instagram, LINE, Telegram, Email, and SMS into a unified interface. The solution offers AI-powered customer support, outbound marketing, and automation features, enabling cross-border companies to achieve sustainable growth. Key features include intelligent AI agents, seamless omnichannel communication, workflow automation, proactive marketing, team collaboration, and data-driven insights for continuous improvement.

How to Use

Connect various channels like Livechat, WhatsApp, Facebook, Instagram, LINE, Email, and Telegram into one platform. Automate workflows, deploy AI agents for customer support, and utilize data insights to enhance your marketing strategies effectively.

Features

Workflow automation for efficiency
AI-powered customer support agents
Seamless omnichannel communication
Proactive marketing campaigns
Data analytics and insights
Team collaboration tools

Use Cases

Managing customer support across multiple social platforms
Launching proactive marketing initiatives
Utilizing data analytics to refine marketing efforts
Supporting international customer service for cross-border companies

Best For

Global marketing teamsCustomer support teamsE-commerce platformsInternational businessesSocial media marketing agencies

Pros

Enables multilingual support for global reach
AI-driven automation enhances customer service and marketing
Supports unlimited users and channels
Unified platform for multiple communication channels
Provides actionable data insights for ongoing optimization

Cons

Limited dialogue and translation capacity on free plan
Advanced features like AI Assistant and workflows require higher-tier plans
Pricing depends on selected features and plan level

Pricing Plans

Choose the perfect plan. All plans include 24/7 support.

Free Plan

$0/month

Unlimited seats and channels, 1,000 conversations, 100 translation characters, 10 accounts, automation workflows

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Basic Plan

$49/month

Unlimited seats and channels, unlimited conversations, 10,000 translation characters, 10 accounts, automation and marketing features

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Professional Plan

$199/month

Unlimited seats and channels, unlimited conversations, 100,000 translation characters, 20 accounts, automation, marketing, AI agents, API access

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Enterprise Plan

Custom Pricing

Unlimited seats and channels, unlimited conversations, 500,000 translation characters, full automation, AI assistants, API access, all features included

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FAQs

Which communication channels does Mixdesk support?

Mixdesk integrates websites, WhatsApp, Facebook, Instagram, LINE, Telegram, Email, and SMS.

What advantages does Mixdesk offer to businesses?

Mixdesk enables global growth through multi-channel support, automation, and AI-driven marketing insights.

Can I try Mixdesk for free?

Yes, Mixdesk offers a free trial to explore its features.

Are there limits on the number of users or channels?

No, Mixdesk provides unlimited seats and channel integrations across plans.

What kind of support is available with Mixdesk?

Mixdesk offers comprehensive customer support including onboarding, tutorials, and technical assistance.

Is API access included in all plans?

API access is available with the Professional and Enterprise plans for custom integrations.