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Moveworks

Moveworks

AI-driven employee experience platform designed for efficient issue resolution and streamlined workflow automation.

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About Moveworks

Moveworks is an innovative employee experience platform powered by AI that simplifies issue resolution and proactive problem prevention at work. It autonomously handles requests, communicates updates, and guides teams on next steps. Supporting over 100 languages, its conversational AI delivers instant assistance globally. By integrating with enterprise systems, Moveworks accelerates workflows, automates tasks, enhances productivity, and enables the creation of custom AI agents to meet organizational needs.

How to Use

Moveworks seamlessly connects with your existing enterprise systems, offering an AI assistant that employees can leverage to find information, automate routine tasks, and resolve issues efficiently. Additionally, developers can create and deploy tailored AI agents using the AI Agent Marketplace for customized solutions.

Features

  • Knowledge Studio for creating and managing knowledge bases
  • Enterprise Search for rapid information retrieval
  • AI Assistant for real-time employee support
  • Insights into Employee Experience metrics
  • Tools to boost overall productivity
  • Comprehensive Service Management capabilities
  • AI Agent Marketplace for deploying custom AI agents
  • Agentic Automation Engine for intelligent workflows
  • Agent Studio for building and configuring AI agents
  • Employee Communication tools for effective collaboration

Use Cases

  • Empower self-service support for employees
  • Automate follow-up emails for sales teams
  • Check and manage PTO balances and policies
  • Troubleshoot and resolve IT issues quickly
  • Enhance onboarding processes for new employees
  • Streamline IT Service Management tasks
  • Design high-converting marketing campaigns
  • Modernize Identity and Access Management (IAM)
  • Access engineering specifications and documentation
  • Reduce IT operational costs using AI
  • Retrieve purchase orders and invoice details

Best For

Finance professionalsMarketing teamsHR departmentsIT support teamsSales teamsEngineering unitsSoftware developers

Pros

  • Reduces operational IT expenses
  • Enhances employee productivity
  • Automates routine tasks and resolves issues swiftly
  • Supports multiple languages for global teams
  • Provides a self-service portal for employees
  • Integrates seamlessly with various enterprise systems

Cons

  • Learning curve for developers using Agent Studio
  • AI reliance may require ongoing monitoring and adjustments
  • Initial setup and configuration can be complex

FAQs

What is Moveworks?
Moveworks is an AI-powered employee experience platform that automates issue resolution and improves workplace support.
How does Moveworks enhance employee support?
It automatically handles requests, provides instant answers, and guides employees through resolving issues efficiently.
Which teams benefit most from Moveworks?
IT, HR, finance, marketing, sales, and engineering teams can all leverage Moveworks to improve workflows.
What enterprise systems does Moveworks integrate with?
It connects with platforms like Confluence Cloud, Google Drive, Microsoft Teams, Okta, ServiceNow, Slack, and Zendesk.
Can developers customize Moveworks?
Yes, developers can build and deploy custom AI agents using the AI Agent Marketplace to tailor solutions to organizational needs.