Omnichat AI

A comprehensive omnichannel chat commerce platform designed for seamless customer service, targeted marketing, and increased sales.

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About Omnichat AI

Omnichat is Asia’s leading omnichannel chat commerce platform that consolidates messaging channels such as WhatsApp, Facebook Messenger, Instagram, LINE, WeChat, and website live chat into a single integrated solution. Trusted by over 5,000 brands worldwide, it empowers businesses with advanced conversational commerce capabilities, including behavior analysis, remarketing strategies, and AI-driven customer interactions. By unifying customer data across channels, Omnichat boosts conversion rates up to five times, transforming marketing, sales, and support into highly personalized experiences through its intelligent AI-powered platform.

How to Use

Connect Omnichat with your existing messaging channels like WhatsApp, Facebook, Instagram, LINE, WeChat, and your website. Use the platform to streamline customer interactions, automate marketing campaigns, monitor sales, and leverage AI for personalized customer engagement.

Features

Unified Customer Data Platform (Social CDP)

AI-Driven Sales Optimization

Marketing Automation Powered by AI

AI Chat Agents for Customer Support, Sales, and Marketing

Multi-Channel Integration for Seamless Communication

Use Cases

Kidsland generated $600,000 revenue in two weeks by deploying Omnichat’s OMO solution for personalized service.

Benefit Cosmetics increased online booking rates by 30% through messaging app reservations.

OSIM achieved 30% conversion rates and omni-channel retailing with OMO sales features.

Sa Sa saw a 400% year-over-year growth in website sales by adopting chat commerce strategies.

FILA tripled website conversions using Omnichat’s chat commerce solutions.

Lukfook Jewelry delivers personalized shopping experiences by routing online inquiries to jewelry consultants via WhatsApp Business.

Timberland achieved a sevenfold increase in conversions by connecting online visitors with in-store sales staff.

Eu Yan Sang amplified GMV tenfold through the integration of online and offline retail channels.

Venchi doubled sales and increased click engagement five times during VIP Week using WhatsApp chat commerce.

Best For

Sales ManagersRetail Operations LeadersCustomer Service TeamsMarketing DirectorsE-commerce ExecutivesDigital Marketing Managers

Pros

Proven success with a wide range of global brands.

Includes various AI agents to automate customer interactions, sales, and marketing tasks.

Consolidates multiple messaging platforms into a single, easy-to-manage interface.

Features a Social Customer Data Platform for unified customer insights.

Provides AI-powered tools for marketing automation and sales conversion.

Cons

Implementation may require technical expertise for integration.

Pricing details are not publicly listed, requiring direct consultation.

The platform’s comprehensive features might be complex for small businesses with limited needs.

Frequently Asked Questions

Find answers to common questions about Omnichat AI

Which messaging platforms does Omnichat support?

Omnichat integrates seamlessly with WhatsApp, Facebook Messenger, Instagram, LINE, WeChat, and your website’s live chat.

What key solutions does Omnichat provide?

It offers comprehensive solutions for customer service, marketing, OMO sales, and social customer data management.

What features are included in Omnichat?

Features include message broadcasting, Meta Ads integration, customer journey mapping, coupons, WhatsApp catalog and payments, automation flows, loyalty programs, sales tracking, AI chatbots, interactive games, and cart abandonment remarketing.

What are the main benefits of using Omnichat?

It unifies customer interactions across channels with AI-powered tools, leading to highly personalized experiences and up to five times higher conversion rates.

Is Omnichat suitable for small businesses?

While powerful, its extensive features may require technical setup, which could be challenging for small teams without dedicated IT resources.