Otveto.ru - Сервис ответов на отзывы и вопросы

An AI-driven tool designed to automate and personalize responses to customer reviews across various online marketplaces.

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About Otveto.ru - Сервис ответов на отзывы и вопросы

Otveto enables sellers to respond swiftly to customer reviews on platforms like Ozon and Wildberries. Its neural network, trained specifically for customer communication, crafts personalized replies based on each review's context and the product or service involved. Replies are generated within seconds and can be regenerated or edited manually at no cost if needed. Otveto also offers review analysis to identify common customer praises and complaints, helping businesses improve their offerings. New users can test the service free of charge. Additional features are available at otveto.ru. The platform also includes a Telegram bot that replicates all web functionalities and operates seamlessly alongside the web version.

How to Use

Sign up at otveto.ru or access the Telegram bot. The AI generates responses to reviews on marketplaces like Ozon and Wildberries. Responses can be regenerated or manually adjusted as needed.

Features

Available as a Telegram bot for convenience
AI-driven personalized review responses
Free trial for new users
Customer review analysis to highlight key pros and cons
Seamless integration with Ozon, Wildberries, and other marketplaces

Use Cases

Automated responses for customer reviews on major marketplaces
Streamlined management of customer communication
Analyzing feedback to enhance product quality
Saving time on review replies
Improving customer satisfaction through timely responses

Best For

Customer support teamsMarketplace vendorsProduct managersE-commerce entrepreneursCustomer service managers

Pros

Identifies key areas for product or service improvement
Reduces response time and effort for customer reviews
Includes a free testing period
Delivers relevant, personalized responses
Accessible via web and Telegram platforms

Cons

AI effectiveness depends on training quality and data
Manual edits may be needed for complex reviews
Additional costs may apply after free trial

FAQs

Which marketplaces does Otveto support?

Otveto supports popular platforms like Ozon and Wildberries, along with others.

Is there a free trial available?

Yes, new users can test Otveto's features free of charge.

Can I modify AI-generated responses?

Absolutely, responses can be regenerated or manually edited at no cost.

Does Otveto have a Telegram bot version?

Yes, the Telegram bot offers full functionality and works alongside the web platform.

How quickly does Otveto generate responses?

Replies are created within seconds, enabling rapid customer engagement.

Can Otveto analyze customer reviews?

Yes, it identifies common positives and negatives to help improve your offerings.

Is Otveto suitable for small businesses?

Yes, it streamlines review management for businesses of all sizes.

What types of responses does Otveto generate?

It creates personalized, context-aware replies tailored to each review.