Permut
Permut is an advanced AI platform designed to enhance customer engagement, gather valuable feedback, and drive business growth through intelligent, automated agents.
About Permut
Permut offers a comprehensive platform to create AI-powered customer engagement agents that collect feedback and foster growth across multiple channels like WhatsApp, SMS, and Web. Designed to improve retention, identify issues early, and generate real-time insights, it supports industries such as retail, e-commerce, travel, hospitality, healthcare, wellness, fitness, and entertainment. Permut’s AI agents are intelligent, secure, scalable, and continuously learn using proprietary knowledge bases. Seamless integrations with CRM, POS, and other data sources enable personalized interactions. The platform enhances feedback collection for metrics like NPS, CSAT, Voice of Customer, and churn signals, converting conversations into actionable insights through an intuitive AI dashboard.
How to Use
Deploy your AI agent by customizing it with your brand’s tone, policies, and knowledge base. Connect your CRM, POS, and other data sources for full context. Launch targeted campaigns by setting goals and defining your audience. Let your agent engage customers, gather insights, and deliver actionable data through an AI-powered dashboard.
Features
- Interactive AI dashboard providing real-time insights
- AI agents that learn and adapt with each interaction
- Automated customer engagement and feedback collection
- Supports omnichannel communication channels including WhatsApp, SMS, Calls, and Web
- Real-time sentiment analysis and feedback processing
- Customizable agents aligned with your brand’s voice and policies
- Scalable, multilingual support available 24/7
- Seamless integration with CRM, POS, and other data systems
- Automated issue resolution and promotional messaging
Use Cases
- Enhancing retail and e-commerce customer experiences
- Gathering real-time insights across various industries
- Improving purchase journeys and customer satisfaction
- Boosting customer loyalty, lifetime value, and revenue
- Detecting early signs of churn through conversation cues
- Delivering targeted upsells and promotional offers
- Continuously capturing Voice of Customer (VoC) feedback
- Measuring NPS and CSAT to gauge customer satisfaction
- Collecting detailed product reviews and feedback
- Increasing customer retention and avoiding negative experiences
- Implementing proactive customer listening and feedback strategies
Best For
Pros
- Provides detailed, context-rich feedback beyond basic scores like NPS and CSAT.
- Enables automated issue resolution and targeted marketing campaigns.
- Comprehensive platform for building, managing, and customizing AI agents.
- Personalizes customer interactions based on historical data and behavior.
- Supports 24/7 operation in multiple languages for global reach.
- Utilizes advanced AI models for accurate, context-aware responses.
- Ensures data security and compliance with industry standards.
- Supports omnichannel engagement across various communication platforms.
- Leverages proprietary knowledge bases for consistent, accurate responses.
- Agents continuously learn and improve through ongoing interactions.
- Includes an AI-powered dashboard for real-time insights and automated reporting.
- Integrates smoothly with existing CRM, POS, and data management systems.
Cons
- No specific limitations or disadvantages are mentioned in the provided details.
Pricing Plans
Choose the perfect plan. All plans include 24/7 support.
Free
Ideal for testing Permut. Includes 1 user seat, 50 credits, with a 100-credit top-up at 49€/unit. Channels are non-customizable.
Get StartedStarter
Suitable for small businesses. Billed annually at 110 €/month (saving 20%). Includes 1 seat, 300 credits, with a 100-credit top-up at 45€/unit, and customizable channels.
Get StartedBusiness
Designed for medium-sized enterprises. Billed annually at 310 €/month (saving 20%). Includes 3 seats, 1000 credits, with a 100-credit top-up at 39€/unit, and customizable channels.
Get StartedScale
For large organizations. Billed annually at 1.270 €/month (saving 20%). Includes 5 seats, 5000 credits, with a 100-credit top-up at 35€/unit, and customizable channels.
Get StartedEnterprise
Tailored for enterprise needs. Includes unlimited seats, 10,000 credits, with a custom top-up and channels. Contact us for a personalized quote.
Get Started