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Pitch Patterns

Pitch Patterns

AI-driven Quality Control platform designed for analyzing and enhancing sales and customer service calls.

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AI MonitorAI For Data AnalyticsAI Call CenterAI SalesAI Customer ServiceAI CoachingAI AgentAI Report GeneratorAI Speech RecognitionAI Productivity Tools

About Pitch Patterns

PitchPatterns is an AI-powered Quality Control platform that elevates sales and customer service call performance. It provides management tools and coaching insights by analyzing conversations to boost close rates and customer satisfaction scores. The platform features conversation analysis, robust data security measures, leaderboards, and detailed reports to maximize team productivity and quality.

How to Use

PitchPatterns analyzes sales and support calls to deliver actionable insights. Users can connect the platform with their telephony or phone carrier via API to upload call recordings. It then detects quality issues using over 50 metrics, supporting targeted coaching and performance improvement.

Features

  • Performance leaderboards to motivate teams
  • Seamless integration with telephony providers and phone carriers
  • Advanced data security and GDPR compliance
  • Detailed conversation analysis for insights
  • Comprehensive reports with 50+ performance metrics
  • Social skill markers to support agent self-improvement
  • Multi-modal mood analysis including facial cues and speech content
  • Integration with CRM platforms like Pipedrive and Salesforce

Use Cases

  • Enhancing AI and human agent call quality
  • Boosting sales conversion rates
  • Driving team motivation with leaderboards
  • Improving customer satisfaction scores
  • Detecting and resolving call quality issues
  • Providing data-driven coaching for call agents

Best For

Quality Control ManagersCustomer Support TeamsBusiness Growth LeadersAI Agent SupervisorsSales TeamsSales ManagersQuality Assurance Leaders

Pros

  • Extensive reporting with over 50 metrics
  • Strong focus on data security and GDPR compliance
  • Supports analysis of both human and AI-driven calls
  • Integrates smoothly with popular CRM and telephony systems
  • AI-powered insights deliver objective evaluation
  • Gamified leaderboards boost team engagement

Cons

  • Pricing details are not publicly available
  • May require training for full feature utilization
  • Needs integration with existing telephony infrastructure
  • Call quality depends on recording clarity

FAQs

What is PitchPatterns?
PitchPatterns is an AI-based Quality Control platform that analyzes sales and customer service calls to improve team performance and customer satisfaction.
Which systems does PitchPatterns integrate with?
It connects with popular CRM platforms like Salesforce and Pipedrive, as well as various telephony providers.
Can PitchPatterns evaluate AI-powered call agents?
Yes, it analyzes AI or robotic calls to identify and address quality and performance issues.
What metrics are used in call analysis?
The platform uses over 50 metrics to identify quality issues and provide actionable insights.
Is data security a priority for PitchPatterns?
Absolutely, the platform emphasizes GDPR compliance and data privacy to protect user information.