Productlane
Productlane is an advanced customer support and feedback platform designed for B2B companies, built seamlessly on Linear to streamline communication and product development.
About Productlane
Productlane unifies customer feedback and support processes for B2B businesses by integrating with Linear. It centralizes support channels like Slack and email, offers a customer portal, public roadmaps, changelogs, and uses AI to enhance prioritization, helping teams deliver better products faster.
How to Use
With Productlane, support customers via Slack, email, or a widget, manage feedback, connect requests to Linear issues, leverage AI for prioritization, and publish roadmaps and changelogs through a dedicated customer portal.
Features
- Customizable data display from your database
- Support inbox integrating Slack and email channels
- AI-driven suggestions for matching Linear issues or projects
- Two-way integration with Linear for seamless updates
- Priority inbox to highlight critical requests
- Customer portal showcasing roadmaps, changelogs, and feedback
Use Cases
- Sharing a public roadmap for customer input
- Creating and updating a knowledge base from conversations
- Automating in-app notifications for new changelogs linked to Linear issues
- Centralizing Slack channels for efficient support
- Linking customer feedback directly to Linear development requests
Best For
Pros
- Deep integration with Linear for seamless workflows
- Simplifies communication across sales and support teams
- Utilizes AI to enhance prioritization and efficiency
- Aggregates support channels into one platform
- Customizable customer support widget
- Provides transparency through a dedicated customer portal
Cons
- Primarily designed for Linear users
- Requires setup to connect with existing databases
- Pricing details available upon request for demos
Pricing Plans
Choose the perfect plan. All plans include 24/7 support.