proto.cx
A comprehensive platform for secure, local AI solutions focused on customer experience automation.
About proto.cx
Proto leads in inclusive customer experience automation and multilingual contact center solutions for enterprise and government sectors. Quickly deploy AI assistants, live chat, ticketing, CRM, and analytics. Proto AICX provides a secure, all-in-one platform for local AI deployment.
How to Use
Implement customized AI workflows to enhance your customer service and integrate seamlessly with your data sources. Train autonomous AI assistants using your knowledge base and expand access across mobile apps, SMS, voice calls, and messaging platforms like WhatsApp, Viber, and Telegram.
Features
- Live chat support
- Unified inbox management
- Seamless integrations
- Advanced analytics
- AI-powered assistants
- Platform administration
- Robust data privacy
- Multiple communication channels
- Ticketing system
- Team and user management
- Enterprise-grade scalability
Use Cases
- Knowledge base sharing
- Citizen service support
- Indoor navigation assistance
- Enhanced customer experience
Best For
Financial institutionsLarge enterprisesHealthcare providersTransport agenciesGovernment agencies
Pros
- Integrates smoothly with leading CRMs and data tools
- All-in-one platform for comprehensive AI solutions
- Supports multiple languages
- Ensures secure and private data handling
- Includes a free plan option
Cons
- May require technical expertise for customization
- Some advanced features available only on higher-tier plans
- Limited interactions on the free plan
Pricing Plans
Choose the perfect plan. All plans include 24/7 support.
FAQs
Can I downgrade my subscription plan?
Yes, you can downgrade by submitting a support ticket through the Proto AICX Platform assistant.
Do unused interactions roll over to the next billing cycle?
No, unused interactions expire at the end of each billing period and do not carry over.
Is there a free trial available?
Proto offers a free forever plan with limited features and up to 1,000 interactions monthly. Larger organizations can request trial access through a sales representative.
How is pricing determined?
Pricing depends on the selected plan's features and included interactions. Additional bundles are available at $100 for 2,500 interactions. Enterprise plans start at $5,000 per month with custom options for higher usage.
How long do additional interactions remain active?
Extra interactions are valid until the end of your current billing cycle. They do not roll over to subsequent periods.
Is a credit card needed for the free plan?
No, you can access the free plan without providing credit card details. Payment information is required only when upgrading to paid plans.
Are there limits on assistants, channels, or languages?
Each plan specifies limits for AI assistants, channels, and languages. However, ticket and live chat interactions are unlimited within your interaction quota.
What happens if a payment for additional interactions fails?
If payment fails or is declined, outbound interactions will stop until the issue is resolved. Incoming messages will still be received.
What is the cancellation process?
To cancel your subscription, contact your Proto support representative via the Platform Bot. Paid plans will remain active until the end of the billing cycle.
What payment methods does Proto accept?
Proto accepts credit card payments within the platform. Other options may be available for enterprise and government clients; contact sales for details.