Pylon
Pylon is an advanced B2B customer support platform that consolidates ticket management, AI-driven assistance, knowledge bases, and customer portals into a unified solution.
About Pylon
Pylon is a modern, comprehensive support platform designed for B2B enterprises. It integrates ticketing, chat widgets, AI support, knowledge bases, and customer portals into a single interface. The platform aims to streamline customer support workflows, automate routine tasks with AI, enhance customer relationship management, and seamlessly connect with existing business systems for improved efficiency.
How to Use
Pylon enables B2B companies to efficiently manage and automate customer support operations. Start by booking a demo to explore its features. Once implemented, teams can access a centralized inbox handling emails, chat, Slack, and Microsoft Teams messages. Leverage AI to automate responses, draft support articles, and power chatbots. Create workflows, manage customer accounts, broadcast updates, and provide customers with a shared support portal for transparency and collaboration.
Features
- Knowledge Base Management for hosting Help Centers, internal documentation, and article versioning.
- Account Management tools including custom views, product updates, and broadcast messaging.
- Enterprise-Grade Security with RBAC, security reviews, MSAs, and SLA management.
- AI Support with virtual agents, assistants, autofill, article copilots, and issue summaries.
- Support Analytics and Reporting to track metrics like CSAT, support performance, and SLA compliance.
- Unified Inbox integrating ticketing, chat widgets, email, Slack, Teams, and ticket forms.
- Seamless Integrations with CRM, alerting, data warehouses, incident management, and APIs.
- Workflow Automation using triggers, macros, and team assignment rules.
- Customer Portal providing shared access for customers to view and track issues.
Use Cases
- Replacing legacy support platforms such as Zendesk and Freshdesk for enhanced efficiency.
- Scaling 24/7 customer support with AI-driven agents and automated runbooks.
- Enhancing account management with AI-generated summaries and insights.
- Automating routine responses and business processes through customizable workflows.
- Broadcasting product updates, newsletters, and new features directly to customers.
Best For
Pros
- Powerful AI features enable automation, content creation, and faster issue resolution.
- Supports a unified inbox across over 8 communication channels including email, chat, and messaging apps.
- Meets strict compliance standards such as SOC 2 Type II, GDPR, ISO 27001, and HIPAA.
- Offers extensive integrations with popular business tools and systems.
- Highly rated with a 5-star review score on G2.
- Delivers significant operational time savings and improved reliability, backed by user testimonials.
- All-in-one platform designed specifically for enterprise B2B customer support needs.
Cons
- No specific drawbacks mentioned in the current content.
Pricing Plans
Choose the perfect plan. All plans include 24/7 support.
Starter
Ideal for small teams starting their support journey with essential features. Minimum of 3 seats required.
Get StartedProfessional
Designed for growing teams seeking advanced support capabilities. Minimum of 3 seats required.
Get StartedEnterprise
For large organizations needing scalable, secure support with premium features. Minimum of 7 seats.
Get Started