Pylon

Pylon is an advanced B2B customer support platform that consolidates ticket management, AI-driven assistance, knowledge bases, and customer portals into a unified solution.

Visit Site

AI Customer Service AI Chatbot AI Copilot AI Knowledge Base AI Agent

About Pylon

Pylon is a modern, comprehensive support platform designed for B2B enterprises. It integrates ticketing, chat widgets, AI support, knowledge bases, and customer portals into a single interface. The platform aims to streamline customer support workflows, automate routine tasks with AI, enhance customer relationship management, and seamlessly connect with existing business systems for improved efficiency.

How to Use

Pylon enables B2B companies to efficiently manage and automate customer support operations. Start by booking a demo to explore its features. Once implemented, teams can access a centralized inbox handling emails, chat, Slack, and Microsoft Teams messages. Leverage AI to automate responses, draft support articles, and power chatbots. Create workflows, manage customer accounts, broadcast updates, and provide customers with a shared support portal for transparency and collaboration.

Features

Knowledge Base Management for hosting Help Centers, internal documentation, and article versioning.

Account Management tools including custom views, product updates, and broadcast messaging.

Enterprise-Grade Security with RBAC, security reviews, MSAs, and SLA management.

AI Support with virtual agents, assistants, autofill, article copilots, and issue summaries.

Support Analytics and Reporting to track metrics like CSAT, support performance, and SLA compliance.

Unified Inbox integrating ticketing, chat widgets, email, Slack, Teams, and ticket forms.

Seamless Integrations with CRM, alerting, data warehouses, incident management, and APIs.

Workflow Automation using triggers, macros, and team assignment rules.

Customer Portal providing shared access for customers to view and track issues.

Use Cases

Replacing legacy support platforms such as Zendesk and Freshdesk for enhanced efficiency.

Scaling 24/7 customer support with AI-driven agents and automated runbooks.

Enhancing account management with AI-generated summaries and insights.

Automating routine responses and business processes through customizable workflows.

Broadcasting product updates, newsletters, and new features directly to customers.

Best For

Customer support teamsCustomer success managersB2B technology companiesDeveloper support teamsOperations managersProduct managersHead of Customer Service

Pros

Powerful AI features enable automation, content creation, and faster issue resolution.

Supports a unified inbox across over 8 communication channels including email, chat, and messaging apps.

Meets strict compliance standards such as SOC 2 Type II, GDPR, ISO 27001, and HIPAA.

Offers extensive integrations with popular business tools and systems.

Highly rated with a 5-star review score on G2.

Delivers significant operational time savings and improved reliability, backed by user testimonials.

All-in-one platform designed specifically for enterprise B2B customer support needs.

Cons

No specific drawbacks mentioned in the current content.

Pricing Plans

Choose the perfect plan for your needs. All plans include 24/7 support and regular updates.

Starter

$59 per seat/month

Ideal for small teams starting their support journey with essential features. Minimum of 3 seats required.

Get Started

Professional

$89 per seat/month

Designed for growing teams seeking advanced support capabilities. Minimum of 3 seats required.

Get Started

Enterprise

$139 per seat/month

For large organizations needing scalable, secure support with premium features. Minimum of 7 seats.

Get Started

Frequently Asked Questions

Find answers to common questions about Pylon

What compliance standards does Pylon adhere to?

Pylon complies with SOC 2 Type II, GDPR, ISO 27001, and HIPAA standards to ensure data security and privacy.

Who are the investors backing Pylon?

Pylon has raised $20 million from leading venture firms including Andreessen Horowitz, General Catalyst, and Y Combinator.

Where is Pylon headquartered?

Pylon Labs, Inc. is based in San Francisco, California.

How does Pylon perform on G2?

Pylon has a 5-star rating on G2 and has earned numerous badges for support quality and features.

Can Pylon replace existing support platforms like Zendesk?

Yes, Pylon provides case studies demonstrating successful replacement of vendors like Zendesk and Freshdesk, improving efficiency and capabilities.