QueryPal

AI chat assistant designed for Slack and Microsoft Teams that automates support ticket deflection, streamlining customer service workflows.

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AI Customer Service AI Assistant AI Chatbot

About QueryPal

QueryPal is an AI-powered chat assistant for Slack and Microsoft Teams that reduces support ticket volume by providing instant answers using company data from platforms like Google Drive, Notion, Jira, and Confluence. It also generates automated reports and improves team communication for more efficient support operations.

How to Use

Connect QueryPal to your helpdesk and knowledge base platforms. The AI then automatically handles incoming questions by drafting responses for agents to review, edit, or approve, ensuring faster support delivery.

Features

Real-time Analytics and Reporting
Seamless Integration with Support Tools
Smart Ticket Deflection Capabilities
AI-Driven Decision Insights
Ongoing AI Model Improvements
Draft Support Responses
Self-Service Customer Chat
Multilingual Support for Global Teams

Use Cases

Providing instant helpdesk responses
Automating support report generation
Enabling real-time translation for multilingual support
Reducing support workload by deflecting complex tickets
Emulating top-performing agents to handle repetitive tasks

Best For

Support teamsCustomer support managersHelpdesk agentsCustomer service departmentsIT support teams

Pros

Enhances support quality through agent feedback loops
Boosts customer satisfaction levels
Provides clear visibility into AI support workflows
Reduces agent workload and repetitive tasks
Meets SOC 2 and GDPR standards for data security
Delivers transparent, accurate automated responses
Supports multiple languages for global teams

Cons

Effectiveness depends on the quality of integrated data sources
Requires setup with existing helpdesk and knowledge bases
Pricing is tailored, which may not suit smaller budgets

Pricing Plans

Choose the perfect plan. All plans include 24/7 support.

Pro

Custom Pricing

Ideal for teams seeking rapid support enhancement with AI-generated email drafts within your helpdesk platform, handling up to 5,000 tickets per month.

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Enterprise

Custom Pricing

Designed for large organizations requiring secure, customizable AI support ticket solutions across multiple channels, supporting over 5,000 tickets monthly.

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FAQs

Is the pricing predictable if our ticket volume varies?

Yes. QueryPal’s pricing adjusts according to your ticket volume, providing predictable costs. During peak periods, we offer solutions to handle increased demand without surprises.

How does QueryPal ensure data security and privacy?

QueryPal is SOC 2-compliant, ensuring high standards of security and confidentiality. Sensitive ticket data can be masked automatically, giving you full control over your information.

Will agents resist adopting QueryPal?

Most agents find QueryPal a valuable tool that automates repetitive tasks, allowing them to focus on complex issues and customer interactions. It complements their work without replacing them.

Is there a free trial available?

Yes. QueryPal offers a fully free trial with no commitments. You can test the platform with your real data and decide whether to upgrade afterward.

How long does the trial period last?

The standard trial lasts approximately three weeks, giving enough time to integrate, evaluate, and see tangible results before deciding on full deployment.

Do I need training to use QueryPal?

No training is required. QueryPal integrates smoothly into your existing workflow, with AI-generated drafts appearing as private notes for agents to review and send.

Can I keep my current helpdesk system?

Absolutely. QueryPal seamlessly integrates with popular helpdesk platforms like Zendesk, Freshdesk, Intercom, and Salesforce, enhancing their capabilities without replacing them.

What future features are planned for QueryPal?

We’re expanding to include AI-powered voice support, advanced analytics dashboards, and proactive support tools to keep your support operations ahead of the curve.