Re:amaze

All-in-one customer support platform featuring live chat, helpdesk, and customer engagement tools for online businesses.

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About Re:amaze

Re:amaze is a comprehensive customer service platform that integrates live chat, helpdesk, and communication channels for online businesses. It seamlessly combines email, social media, SMS, video calls, VoIP, and push notifications, enabling support teams to deliver exceptional customer experiences. Key features include shared inbox, chatbots, FAQ management, status pages, and real-time customer activity tracking.

How to Use

Re:amaze consolidates all customer support channels into a single, easy-to-manage helpdesk. Manage conversations across multiple storefronts or websites, collaborate with team members, automate routine tasks, and educate customers using built-in Help Centers and FAQs.

Features

Live chat support with chatbots and video conferencing

Customizable FAQ and knowledge base

Real-time monitoring of customer activities

Multi-brand management capabilities

Workflow automation for support processes

Shared inbox for centralized communication

Use Cases

Enabling self-service support via FAQs

Tracking customer activity for personalized assistance

Centralizing support channels for faster responses

Automating customer interactions with chatbots

Managing multiple brands from a single platform

Best For

SaaS companiesE-commerce storesCustomer support teamsHelpdesk professionalsOnline service providers

Pros

Extensive features for customer support and engagement

Integrates seamlessly with popular e-commerce and CRM platforms

Supports automation and team collaboration

Consolidates multiple communication channels

Suitable for businesses of all sizes

Cons

The broad feature set can be complex for new users

Advanced features often require higher-tier plans

Pricing may be high for smaller teams or startups

Pricing Plans

Choose the perfect plan for your needs. All plans include 24/7 support and regular updates.

Basic

$29 per user/month

Includes unlimited email inboxes, live chat, social media support, FAQs, workflow automation, response templates, website integration, chatbots, proactive messaging, basic reports, and customer intent analysis.

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Pro

$49 per user/month

All features of Basic, plus multi-brand management, live visitor view, advanced reporting, SMS and voice channels, custom domains, branded email, and status page.

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Plus

$69 per user/month

Includes all Pro features, along with live screen sharing, staff groups, performance reports, shift management, custom roles, customer satisfaction ratings, in-chat video calls, chat mode options, and article edit history.

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Starter

$59 per month

Provides all Basic features for unlimited team members, limited to 500 responded conversations per month.

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Enterprise

Custom pricing

Tailored helpdesk solutions designed for high-volume, fast-growth businesses requiring scalable customer support infrastructure.

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Frequently Asked Questions

Find answers to common questions about Re:amaze

How does the free trial work?

You get full access to all features during the 14-day trial. Setup takes less than five minutes, and you can explore Re:amaze without any commitment. Billing only occurs if you choose to continue afterward.

Is there a contract required to use Re:amaze?

No, Re:amaze offers flexible month-to-month plans with no long-term contracts or cancellation fees. You can cancel anytime.

Do I need to install software to start using Re:amaze?

No installation is necessary. You and your team can access Re:amaze from any device with a modern web browser, anytime and anywhere.

Can I manage multiple brands within Re:amaze?

Yes, the Pro and Plus plans include multi-brand management, allowing you to support several brands from a single platform.

Does Re:amaze support automation?

Absolutely. Re:amaze offers workflow automation, chatbots, and canned responses to streamline customer interactions and improve efficiency.