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REGAL

REGAL

Regal AI is an advanced AI agent platform that revolutionizes business communication across support, sales, and operational functions.

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About REGAL

Regal AI is a comprehensive platform that enhances business outcomes by deploying intelligent AI agents for support, sales, and operational tasks. Its human-like AI Agents improve inbound and outbound calls, reducing effort and increasing efficiency. The platform enables the creation of 24/7 AI Voice Agents, Phone and Chat Bots, and tools for human agents, including a Unified Agent Desktop and Sales Dialer. Features like Unified Customer Profiles, Journey Builder, IVR, A/B Testing, Conversation Intelligence, and analytics empower businesses to optimize customer interactions. Regal emphasizes customer engagement through phone number management, Branded Caller ID, Spam Protection, and real-time dashboards. Its flexible solutions cater to industries such as healthcare, insurance, eCommerce, education, finance, and legal services, supporting various use cases like customer acquisition, retention, and support automation.

How to Use

With Regal, users can design AI Agents once and deploy across multiple channels seamlessly. It integrates with leading contact center platforms and CRMs, enabling real-time personalization with customer data. Automate customer interactions using an intuitive drag-and-drop interface and improve performance with built-in A/B testing tools.

Features

  • Drag-and-drop Journey Builder for seamless automation
  • Omnichannel deployment including voice, messaging, and digital channels
  • Unified Agent Desktop for efficient support and sales
  • AI Agents designed for support, sales, and operational tasks
  • Built-in A/B Testing for continuous optimization
  • Conversation Intelligence for monitoring and quality assurance

Use Cases

  • Expanding customer acquisition pipelines
  • Enhancing customer retention through personalized experiences
  • Automating support calls to improve loyalty and efficiency
  • Analyzing data to develop effective winback strategies
  • Empowering sales teams to increase conversion rates

Best For

Financial services providersLoan collection and servicing companiesEcommerce retailersHealthcare organizationsMedicare providersInsurance firmsEducational institutionsConsumer-focused enterprisesLocal service providersLegal service firms

Pros

  • Automates critical interactions like support, lead qualification, scheduling, follow-ups, and payments
  • Easily integrates with existing contact center and CRM systems
  • Boosts customer satisfaction and CSAT scores
  • Provides 24/7 AI Agent availability for continuous support
  • Utilizes Conversation Intelligence for quality and performance monitoring
  • Supports omnichannel deployment for broader reach
  • Includes native A/B testing for ongoing improvement
  • Built on a secure, compliant enterprise-grade platform

Cons

  • Dependent on third-party LLM providers for AI capabilities
  • Initial learning curve when using the drag-and-drop orchestration tool
  • Pricing details require direct inquiry with Regal

FAQs

What is Regal AI and how does it work?
Regal AI is an advanced platform that creates intelligent AI agents to improve support, sales, and operational processes through automated calls and interactions.
Which industries benefit most from Regal AI?
Regal serves industries such as healthcare, insurance, local services, education, eCommerce, Medicare, loan collection, financial services, and legal sectors.
What are the core features of the Regal platform?
Key features include AI Agents, Unified Agent Desktop, Journey Builder, A/B Testing, Conversation Intelligence, omnichannel deployment, and seamless integrations with contact center and CRM systems.
How does Regal ensure data privacy and compliance?
Regal's enterprise-grade platform prioritizes security and privacy, with agreements that prevent LLM partners from training on or storing your data.
Can I customize AI interactions with Regal?
Yes, Regal offers flexible tools like drag-and-drop orchestration and A/B testing to tailor interactions to your specific needs.
Does Regal support omnichannel communication?
Absolutely. Regal enables deployment across voice, messaging, and digital channels for a unified customer experience.