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Relay by BackOps.ai

Relay by BackOps.ai

BackOps.ai leverages artificial intelligence to automate logistics and supply chain processes, enhancing efficiency and minimizing manual effort.

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About Relay by BackOps.ai

BackOps.ai transforms logistics operations by automating order management, shipment tracking, and issue resolution. Seamlessly connecting with various systems and carriers, it reduces manual tasks, accelerates response times, and boosts operational efficiency. Acting as an AI-powered operations hub, BackOps.ai reads emails, processes claims, updates systems, and resolves issues automatically—no coding required, just reliable automation that streamlines your supply chain.

How to Use

Integrate your systems and communication channels with BackOps.ai. Upload your SOP documents in formats like PDFs, text files, or MP3s. The platform then executes your predefined rules and SOPs autonomously, escalating issues to human operators when necessary.

Features

  • System synchronization and updates
  • Email parsing and automation
  • Claims submission and processing
  • Automated issue resolution
  • Shipment and delivery tracking
  • Order processing automation
  • Execution based on SOP guidelines
  • Automatic escalation to support staff

Use Cases

  • Managing claims, compliance, and customs documentation efficiently
  • Providing real-time inventory and purchase order updates
  • Automatically resolving missing package inquiries and notifying customers
  • Converting inbound customer inquiries into structured sales orders

Best For

Supply chain management teamsCustomer service departments in logisticsOperations and logistics teamsWarehouse and distribution managersProcurement departments

Pros

  • Accelerates customer inquiry responses
  • Includes human oversight with a human-in-the-loop system
  • Reduces manual workload in logistics processes
  • Provides comprehensive issue resolution capabilities
  • Easily integrates with existing systems and communication channels
  • Enhances overall supply chain efficiency

Cons

  • Initial setup requires defining SOPs
  • May involve integrating multiple systems
  • Some features might still be in development
  • AI dependency necessitates ongoing accuracy monitoring

FAQs

What is the primary function of BackOps.ai?
BackOps.ai automates logistics and supply chain tasks, including order processing, shipment tracking, issue resolution, and system updates through AI technology.
How does BackOps.ai resolve customer issues?
Relay manages customer issues end-to-end by following your SOPs, escalating when necessary, ensuring quick and accurate resolution.
Which systems can BackOps.ai connect with?
BackOps.ai integrates with over 100 WMS platforms, such as ShipHero, ShipStation, Manhattan Associates, Packiyo, Amazon, and custom WMS solutions.
How do I set up BackOps.ai for my operations?
Upload your SOP documents in formats like PDFs, text files, or MP3s, and define handling rules to automate your workflows effectively.
Is technical expertise required to implement BackOps.ai?
No, BackOps.ai is designed for easy setup without coding. Simply upload your SOPs and connect your systems to start automating processes.